At a Glance
- Tasks: Drive sales by converting enquiries into holiday bookings and upselling services.
- Company: Join Konecta, a global leader in customer management with a vibrant team culture.
- Benefits: Competitive salary, full training, and opportunities for career growth.
- Other info: Exciting role in the travel sector with a focus on customer delight.
- Why this job: Make holidays happen for customers while developing your sales skills in a dynamic environment.
- Qualifications: Fluent in French and English, with a proven sales track record.
Location: Canary Wharf, Greater London, United Kingdom
Job Description
REPORTS TO: Team Manager
DEPARTMENT: PVCP
WHO WE ARE
Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.
Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.
Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.
MISSION OF THE ROLE
We are seeking an experienced and highly motivated sales professional to join our Pierre et Vacances team. Pierre et Vacances offers holiday packages to European customers both online and over the phone. Suitable candidates will speak French and English to a fluent level. This role is primarily focused on driving sales – you will convert incoming enquiries into bookings by understanding customer needs, presenting the most appropriate holiday options, and confidently closing the sale. You will also be expected to cross‑sell and upsell additional services and extended stays to maximise revenue while delivering an outstanding customer experience.
RESPONSIBILITIES
- Achieve individual and team sales targets by converting inbound calls into holiday bookings.
- Conduct effective needs analysis to understand customer requirements and present tailored holiday packages.
- Confidently close sales and maximise revenue through upselling additional products, services and extended stays.
- Handle service requests and booking modifications, cancellations and confirmations in the Pierre et Vacances system.
- Proactively follow up on leads and provide outbound cover during peak periods to generate new business.
- Assist customers on live chat with enquiries about the product and website bookings, converting enquiries into sales.
- Maintain accurate records of customer interactions and ensure compliance with company procedures and scripts.
This list is not intended to be exhaustive, and other duties may be required from time to time as deemed reasonable by the business.
REQUIREMENTS
- Fluency in French and English is essential.
- Proven track record of achieving and exceeding sales targets within a customer‑facing environment.
- Strong commercial acumen with the ability to identify opportunities and close deals.
- Excellent interpersonal and communication skills; able to build rapport quickly over the phone and online.
- Ability to thrive in a high‑performance, target‑driven team culture.
- Professional, emotionally resilient and results‑oriented.
- Good attention to detail and ability to multitask across calls, systems and administrative work.
- Dedicated to surprising and delighting customers on every interaction.
- Experience in travel, tourism or hospitality sectors.
- Excellent understanding of call centre practices and KPIs.
Training
- Full product and system training provided
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Sales & Customer Service Agent - French employer: Konecta
Konecta is an excellent employer that prioritises employee development and well-being, offering comprehensive training and a supportive work culture in the vibrant town of Ringwood. With hybrid working options post-academy completion, employees enjoy a balanced work-life dynamic while being part of a dedicated team focused on delivering exceptional customer service. The company fosters growth opportunities and encourages a professional yet friendly atmosphere, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Service Agent - French
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Konecta. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Konecta before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales & Customer Service Agent - French
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Konecta:Your cover letter is your chance to shine! Tell us why you want to work at Konecta specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Konecta!
How to prepare for a job interview at Konecta
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
