MISSION OF THE ROLE
Konecta works as an outsourcer for a number of partworks clients who specialise in providing a variety of magazine collection subscriptions to its customers. We cover an exciting range of magazine collections such as comic heroes, crafts & cooking, technology, kids, sci-fi fantasy, model making, sports and military history. The Contact Centre Consultant will be responsible for responding to emails, answering calls, dealing with customer queries on our system. You will be communicating directly with customers on the phone, by email, social media and live web chat. The purpose of the job is to provide a fantastic customer experience by always responding quickly and professionally.
RESPONSIBILITIES
The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help ‘raise the bar’ in terms of customer experience. Growth and development are encouraged and supported and over time will have the opportunity to progress their role and take on additional duties. This added responsibility being rewarded with a salary increase.
REQUIREMENTS
- Confident with IT systems, basic knowledge of Excel and Word is beneficial
- Previous customer service experience beneficial but not essential
- Excellent telephone manner
- Excellent numeracy and literacy
- Good analytical, decision making and problem solving abilities
- Previous call centre/back office experience (desirable)
Operational Days and Hours
Flexible hours - Monday to Friday between 7 am to 8 pm. Requirements can be discussed on application. Saturday, Sunday and evening shifts will also be available once training has been completed. 10-20 hours a week depending on workload. Konecta operate extended season hours and UK bank holidays. The Konecta call centre opening hours are between 7.00am and 10.00pm Monday to Sunday and we reserve the right to change the working hours with sufficient notice. You will need to be available to work between these hours if required.
Database & Systems & Training
Full training will be given by Konecta and will include supporting on‑going training requirements for the duration of the project. You will also receive a full company induction that will include many areas such as Data Protection Act (DPA) the KONECTA Quality Management System and all other systems and soft skills training.
Opportunity for Growth
The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help ‘raise the bar’ in terms of customer experience.
Across the campaign the team will have SMART objectives. These will be communicated by the Operations Manager or Client Services Development Director (CSDD) (on behalf of the client).
Growth and development are encouraged and supported and over time the team member will have the opportunity to progress their role and take on additional duties. This added responsibility being rewarded with a salary increase.
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Contact Centre Consultant in Ringwood employer: Konecta
Konecta is an excellent employer that prioritises employee development and well-being, offering comprehensive training and a supportive work culture in the vibrant town of Ringwood. With hybrid working options post-academy completion, employees enjoy a balanced work-life dynamic while being part of a dedicated team focused on delivering exceptional customer service. The company fosters growth opportunities and encourages a professional yet friendly atmosphere, making it a rewarding place to build a career.
