At a Glance
- Tasks: Provide top-notch customer service via phone, email, and chat while collaborating with your team.
- Company: Join Konecta Group, a global leader in customer interaction and process management.
- Benefits: Enjoy a hybrid work model, competitive pay, and opportunities for growth and development.
- Other info: Flexible shifts with a supportive team environment and room for career advancement.
- Why this job: Make a real difference in customer experiences while having fun and learning every day!
- Qualifications: Strong customer service skills and a willingness to learn are essential.
The predicted salary is between 30000 - 42000 £ per year.
Multilingual Customer Experience Consultant
Job Title: Multilingual Customer Experience Consultant (German & English Speaking)
Salary: £12.65 per hour + bonus (OTE)
Location: Konecta Group – Ringwood / London (Hybrid)
Shifts: A rota is supplied every month with working hours. Shifts between 8:00 am and 8:00 pm, Monday to Saturday.
Main Purpose of Role
The ZEAL Group “Create a better world of lottery!” – an exciting campaign that powers the world of lotteries and brokers tickets for customers in Germany. Tipp24/Lotto24, part of the ZEAL Group, has partnered with Konecta to manage all incoming customer service calls, emails, and live chats.
We handle 25,000 contacts per month, aiming for a 90 %+ customer satisfaction rate. Our aim is to deliver the best support possible across channels (call, email, chat, & self‑service) with flexibility, autonomy, and trust.
Skills Requirements
- Excellent telephone manner
- Excellent numeracy and literacy
- Excellent customer service skills
- Good analytical, decision‑making and problem‑solving abilities
- Previous call centre / back office experience (desirable)
Key Accountabilities
- Answer calls promptly and professionally.
- Respond to emails and live chat promptly and professionally.
- Work closely with the Team Leader to ensure client expectations are met.
- Present our clients professionally at all times.
- Continuously seek ways to improve performance.
- Be well‑organised, professional and reliable.
- Work flexibly between 8 am and 8 pm, Monday to Saturday.
- Demonstrate a willingness to learn and enjoy work.
Opportunities for Growth
Start alongside skilled consultants to raise the bar in customer experience. SMART objectives are communicated by the manager. Growth and development are encouraged, with potential to progress to additional duties.
Multilingual Customer Experience Consultant in Ringwood employer: Konecta
At Konecta Group, we pride ourselves on being an exceptional employer, offering a dynamic hybrid work environment in Ringwood/London that fosters growth and development. Our commitment to customer-centric excellence is matched by our dedication to employee well-being, providing flexible working hours, a supportive team culture, and ample opportunities for career advancement. Join us to be part of a vibrant team where your contributions are valued, and you can truly make a difference in customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Multilingual Customer Experience Consultant in Ringwood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Konecta. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Konecta before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Multilingual Customer Experience Consultant in Ringwood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Konecta:Your cover letter is your chance to shine! Tell us why you want to work at Konecta specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Konecta!
How to prepare for a job interview at Konecta
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
