At a Glance
- Tasks: Provide top-notch customer service via phone, email, and chat while collaborating with your team.
- Company: Join Konecta Group, a global leader in customer interaction and process management.
- Benefits: Enjoy a hybrid work model, competitive pay, and opportunities for growth and development.
- Other info: Flexible shifts with a supportive team environment and room for career advancement.
- Why this job: Make a real difference in customer experiences while having fun and learning every day!
- Qualifications: Strong customer service skills and a willingness to learn are essential.
The predicted salary is between 30000 - 42000 £ per year.
Multilingual Customer Experience Consultant
Location: Ringwood, Hampshire, United Kingdom
Reports To: Team Manager
Hours: 40 paid hours per week.
Shifts: 40 paid hours per week. A rota is supplied every month with your working hours. Shifts between 8:00am and 8:00pm Monday to Saturday.
Responsibilities
- Operate customer service calls, emails and live chats for the Zeal Group’s lottery services.
- Handle approximately 25,000 contacts per month across multiple channels.
- Maintain a customer satisfaction rate of 90%+ and seek continuous improvement.
- Work independently within a flexible, autonomy‑based environment.
Requirements
- Excellent telephone manner.
- Excellent numeracy and literacy.
- Good analytical, decision‑making and problem‑solving abilities.
- Previous call centre/back office experience (desirable).
Multilingual Customer Experience Consultant in Ringwood employer: Konecta
Konecta is an excellent employer that prioritises employee development and well-being, offering comprehensive training and a supportive work culture in the vibrant town of Ringwood. With hybrid working options post-academy completion, employees enjoy a balanced work-life dynamic while being part of a dedicated team focused on delivering exceptional customer service. The company fosters growth opportunities and encourages a professional yet friendly atmosphere, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Multilingual Customer Experience Consultant in Ringwood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Konecta Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling customer interactions during the interview.
✨Tip Number 3
Show off your multilingual skills! If you speak multiple languages, make sure to highlight this during your interview. It’s a huge plus for a Customer Experience Consultant role and can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the StudySmarter platform. This way, we can keep track of your application and ensure it gets the attention it deserves!
We think you need these skills to ace Multilingual Customer Experience Consultant in Ringwood
Some tips for your application 🫡
Show Off Your Multilingual Skills:Since this role is all about communication, make sure to highlight your language skills in your application. We want to see how you can connect with customers in different languages, so don’t hold back!
Tailor Your Application:Take a moment to customise your CV and cover letter for this specific role. We love seeing candidates who understand our values and can demonstrate how their experience aligns with what we’re looking for.
Be Professional Yet Personable:When writing your application, keep it professional but let your personality shine through! We’re looking for someone who can engage with customers warmly, so show us that side of you in your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Konecta
✨Know Your Stuff
Before the interview, make sure you understand Konecta Group's core values and how they relate to customer service. Brush up on your knowledge of effective communication across different channels like phone, email, and live chat. This will show that you're not just interested in the role but also in the company's mission.
✨Show Off Your Skills
Prepare examples from your past experiences that highlight your excellent customer service skills and problem-solving abilities. Think of specific situations where you went above and beyond for a customer or improved a process. This will help you demonstrate your fit for the role.
✨Be Flexible and Fun
Since the job requires flexibility with shifts, be ready to discuss your availability openly. Also, don’t forget to showcase your willingness to learn and have fun at work! A positive attitude can go a long way in making a great impression.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions prepared about the team dynamics or growth opportunities within Konecta. This shows that you're genuinely interested in the position and eager to contribute to the team's success.
