At a Glance
- Tasks: Engage with customers via phone and chat to identify sales opportunities.
- Company: Join Konecta, a global leader in customer management solutions.
- Benefits: Competitive salary, flexible working hours, and career development opportunities.
- Other info: Dynamic team environment with a focus on innovation and growth.
- Why this job: Make an impact by delivering exceptional customer experiences and driving sales.
- Qualifications: Strong communication skills and a knack for building relationships.
The predicted salary is between 31500 - 38500 £ per year.
Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.
Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model.
These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.
Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.
MISSION OF THE ROLE
We are seeking a proactive and results-driven PCO Telesales Executive to join our team.
The successful candidate will be responsible for engaging with prospective and existing members by phone and chat, identifying sales opportunities, and delivering an exceptional customer experience.
RESPONSIBILITIES
- Identify customer needs and recommend suitable solutions to maximise sales opportunities.
- Accurately record customer interactions, sales activities and outcomes.
- Follow up on leads and enquiries in a timely manner to maximise conversion opportunities.
- Handle member questions and objections professionally, providing accurate information and solutions.
- Collaborate with internal teams to ensure a seamless customer journey and high levels of member satisfaction.
- Maintain up-to-date knowledge of PCO products, services, pricing, and promotions.
- Ensure compliance with company policies, regulatory requirements, and data protection standards.
REQUIREMENTS
- Strong communication, negotiation, and relationship-building skills.
- Demonstrated ability to achieve sales targets and deliver results.
- Excellent telephone manner with a customer-focused approach.
- Ability to identify opportunities and close sales effectively.
- Good organisational skills and attention to detail.
- Proficiency in Microsoft Office applications and CRM systems.
- Ability to work independently as well as collaboratively within a team environment.
- Strong problem-solving skills and resilience when handling objections.
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PCO Telesales Consultant in Manchester employer: Konecta
Konecta is an excellent employer that prioritises employee development and well-being, offering comprehensive training and a supportive work culture in the vibrant town of Ringwood. With hybrid working options post-academy completion, employees enjoy a balanced work-life dynamic while being part of a dedicated team focused on delivering exceptional customer service. The company fosters growth opportunities and encourages a professional yet friendly atmosphere, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land PCO Telesales Consultant in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Konecta. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Konecta before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace PCO Telesales Consultant in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Konecta:Your cover letter is your chance to shine! Tell us why you want to work at Konecta specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Konecta!
How to prepare for a job interview at Konecta
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
