At a Glance
- Tasks: Provide top-notch customer support via calls, emails, and live chats.
- Company: Join Konecta, a global leader in customer management with a fun culture.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal growth.
- Other info: Enjoy a vibrant work environment with room for innovation and creativity.
- Why this job: Be part of a dynamic team making customers happy every day!
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
REPORTS TO: Team Manager
Hours: 40 paid hours per week. Shifts: A rota is supplied every month with your working hours. Shifts between 8.00am and 8.00pm Monday to Saturday.
WHO WE ARE
Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end‑to‑end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model.
MISSION OF THE ROLE
The ZEAL Group ‘Create a better world of lottery!’– One that’s thrilling, fun and packed with life‑changing moments. They are regulated in multiple jurisdictions across the globe, with offices in London, Madrid and Hamburg. The Zeal Group is an exciting campaign which helps power the world of lotteries and brokers tickets for customers in Germany. Tipp24/Lotto24 – integral part of the Zeal Group - have partnered with Konecta to manage all their incoming customer service calls, emails and live chats.
Our Philosophy: We are here to provide our customers with the best support possible – no query is too complicated; we will find an answer. Our customers have a choice of channels, i.e call, email, chat and self‑service. In total, we handle 25,000 contacts per month, aiming for a 90%+ customer satisfaction rate. In a demanding environment, we work with a lot of flexibility and autonomy, and we are trusted to deliver.
Our Vision: Our aim is to make customers happy via the channels of their choice. Could there be a better way to achieve this than with a dedicated team enjoying what they do? We believe in having fun at work, we love technology, we love stats – and most of all, we love finding new ways to innovate.
We are committed to crafting outstanding experiences for our customers, building trust and loyalty through personalized solutions and unwavering support. Our relentless pursuit of excellence extends beyond customer interactions, ingrained in the very essence of our culture, propelling us to surpass expectations and establish new industry benchmarks.
Our Mission: We’re not title‑driven but focused on providing as one team – succeeding and failing together. Currently, we operate on two support levels: the first line and the specialist second line support. You will be part of the first line support, so we can truly focus on all those important contacts that need your personal touch. You will have the opportunity to grow with almost no barriers. If something doesn’t work for you, show us a better way of doing things – all ideas are welcome.
Each interaction serves as a testament to our unwavering commitment to customer satisfaction. We foresee a future where our dedication to exceptional customer service not only sets us apart but becomes a standard for others. As a cohesive team, we aim to cultivate an environment that fosters personal and professional growth, empowering each member to reach their full potential within their roles.
Join us in a great fun team, committed to make our customers happy and the future of their lotto experience even more amazing.
REQUIREMENTS
- Excellent telephone manner
- Excellent numeracy and literacy
- Good analytical, decision making and problem solving abilities
- Previous call centre/back office experience (desirable)
Multilingual Customer Experience Consultant in London employer: Konecta
Konecta is an excellent employer that prioritises employee development and well-being, offering comprehensive training and a supportive work culture in the vibrant town of Ringwood. With hybrid working options post-academy completion, employees enjoy a balanced work-life dynamic while being part of a dedicated team focused on delivering exceptional customer service. The company fosters growth opportunities and encourages a professional yet friendly atmosphere, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Multilingual Customer Experience Consultant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Konecta. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Konecta before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Multilingual Customer Experience Consultant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Konecta:Your cover letter is your chance to shine! Tell us why you want to work at Konecta specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Konecta!
How to prepare for a job interview at Konecta
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
