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For Companies At a Glance
- Tasks: Lead IT operations and drive digital transformation in the English Speaking Market.
- Company: Join a global tech leader focused on innovation and collaboration.
- Benefits: Competitive salary, career growth, and opportunities to work with cutting-edge technology.
- Why this job: Make a real impact by shaping IT services and driving business success.
- Qualifications: Master’s degree in IT or related field with extensive management experience.
- Other info: Dynamic role with a focus on AI, cloud, and automation technologies.
The predicted salary is between 72000 - 108000 £ per year.
Reports to: Konecta Group CIO – Jean-Michel ANDRE
Location: UK – London – ESM Region: English Speaking Markets (USA, Canada, UK, SA, India)
Scope: IT operations, projects, and teams within English Speaking Market (ESM) Region, in alignment with Group IT strategy and other IT teams based all around the world (Europe, Latam, MEA)
Mission
The ESM CIO ensures that IT services within the region are delivered securely, efficiently, and in alignment with Group IT strategy. In addition to this, the ESM CIO should be able to propose our services to the market and ensure the IT department is acting as a profit centre for the business. He has a strong expertise in delivering IT operations (ITIL). Acting as the operational relay of the CIO, he/she drives IT transformation, manages resources, and guarantees that Business and local needs are covered while respecting Group standards and budgets.
Key Responsibilities
- Governance & Business Strategy
- Implement Group IT strategy and standards at regional level.
- Define regional IT roadmap aligned with business priorities and CIO directives.
- Contribute to Group governance forums and represent regional requirements.
- Contribute to answer to Customers tenders in collaboration with the Commercial teams (Defining the architecture and the adequate resilience to serve the requirements in terms of SLAs).
- IT Operations & Infrastructure
- Ensure continuity, performance, and security of IT operations (network, workplace, servers, cloud).
- Manage incident, change, and problem processes to guarantee service quality (SLA compliance).
- Develop dashboards and KPIs to monitor IT performance.
- Applications & Transformation
- Coordinate deployment and adoption of Group applications and platforms in the region.
- Support local business units in digital projects, ensuring alignment with Group architecture.
- Anticipate technological changes (AI, GenAI, automation) and assess their impact.
- Security & Compliance
- Apply Group cybersecurity and compliance policies (GDPR, local regulations).
- Manage risk assessments and remediation plans with the CISO.
- Prepare and monitor the regional IT budget (opex & capex) on Group Taxonomy.
- Negotiate resources, optimize costs, and identify savings opportunities.
- Report accurately to Group CIO and Finance.
- Lead and develop regional IT staff (training, career paths, performance reviews).
- Plan and distribute workload across teams.
- Liaise with other Regional’s CIO and Corporate IT teams for IT convergence.
- Manage local IT vendors and service providers, ensuring quality and efficiency.
Performance Indicators
- Compliance with Group IT standards, policies, and deadlines.
- Service quality and business satisfaction levels (SLA’s and NPS).
- Budget accuracy and cost optimization (Cash view and EBIT).
- Growth and development of regional IT competences.
Profile
- Master’s degree in IT, Engineering, or related field.
- 8–12 years’ IT experience, including at least 5 years in management.
- Solid expertise in IT operations, infrastructure, applications, and cybersecurity.
- Knowledge of digital/customer experience businesses, and AI technologies.
- Strong leadership, negotiation, and communication skills.
- Fluency in English; other languages (French and Spanish) are a plus.
Success Factors
- Strong alignment between Business - country IT and Group IT.
- Stable, secure, and cost efficient IT services.
- Successful contribution to Group digital transformation (AI, cloud, automation).
- Engaged and skilled regional IT teams.
- Strong communication and relationship skills to interact with Business and other IT teams.
- Strong commercial profile, able to sell IT services to the market.
ESM CIO in London employer: Konecta
Contact Detail:
Konecta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ESM CIO in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their IT strategy and how you can contribute to it. Tailor your answers to show how your experience aligns with their needs – this will make you stand out!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. The more comfortable you are speaking about your skills and experiences, the more confident you'll be when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to show your interest in being part of our team!
We think you need these skills to ace ESM CIO in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the ESM CIO role. Highlight your expertise in IT operations, management, and any relevant projects you've led. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the ESM CIO position. Share specific examples of how you've implemented IT strategies or led teams in the past. Let us know what excites you about this opportunity!
Showcase Your Leadership Skills: As a potential ESM CIO, we’re keen to see your leadership style. Include examples of how you've developed teams, managed resources, and driven transformation in previous roles. We love seeing candidates who can inspire and lead others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and eager to join our team!
How to prepare for a job interview at Konecta
✨Know Your ITIL Inside Out
As the ESM CIO role heavily focuses on IT operations and ITIL practices, make sure you brush up on your ITIL knowledge. Be ready to discuss how you've implemented ITIL frameworks in past roles and how they can be applied to enhance service delivery in this position.
✨Align with Group Strategy
Familiarise yourself with the Group IT strategy and think about how you can align regional IT operations with it. Prepare examples of how you've successfully aligned local strategies with broader organisational goals in previous positions.
✨Showcase Your Leadership Skills
This role requires strong leadership and team management skills. Be prepared to share specific instances where you've led teams through transformation or change, highlighting your approach to training, performance reviews, and career development.
✨Prepare for Technical Questions
Expect technical questions related to IT operations, infrastructure, and cybersecurity. Brush up on current trends like AI and automation, and be ready to discuss how these technologies can impact IT services and customer experience in the ESM region.