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- Tasks: Deliver top-notch customer care for Danone consumers in French and Dutch.
- Company: Join Konecta UK, a fun and sociable team environment.
- Benefits: Enjoy competitive pay, gym discounts, and a pension scheme.
- Why this job: Make a real difference in customer experiences while working with a beloved brand.
- Qualifications: Fluent in French and Dutch, with strong communication skills.
- Other info: Full training provided, with opportunities for growth and career development.
The predicted salary is between 21000 - 35000 £ per year.
Careline Advisor – French and Dutch Speaker
5 days ago Be among the first 25 applicants. Get AI‑powered advice on this job and more exclusive features. This range is provided by Konecta. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Job Title: Careline Advisor – Multilingual Speaker
Clients: Danone
Salary: £29,500
Location: Konecta UK, 8 Harbour Exchange Square, London, E14 9HF
Hours: 40 hours per week
Operational hours: Monday to Friday 7:30am – 4pm / Saturday 8am‑1pm
Main Purpose of Role
As a Careline Advisor, you will be responsible for delivering excellent customer care and support to Benelux Danone consumers across all contact channels. You will be the first point of contact for consumers of the entire range of Danone products, handling queries and consumer complaints about these products and their consumption. You will work alongside fluent subject matter experts, quality and knowledge specialists, to ensure consumers receive the quality of care expected while following Danone procedures and quality processes.
Responsibilities
- Handle consumer queries and concerns across platforms such as Facebook and Instagram, ensuring timely and effective resolution.
- Support day‑to‑day social media operations, including proactive and reactive conversations of specific brands.
- Publish, monitor, and moderate social engagement, including responses to complaints received on social and digital channels in line with brand tone of voice.
- Respond to consumer queries in French, Dutch, and English.
- Work flexible shifts and support operational hours as required.
Skills and Qualifications
- Fluent French and Dutch speaker.
- Excellent interpersonal skills; ability to communicate effectively and empathically with a wide range of consumers and the public.
- Ability to take ownership of each customer journey, anticipating needs and finding personalized solutions.
- Customer care experience, preferably within the food industry sector.
- Strong interest in food and foods for special medical purposes.
- IT skills: ability to use Google Suite and Microsoft Office; strong typing skills; CRM knowledge such as Salesforce is a plus.
- Self‑motivated and a team player.
About Konecta
We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximizing value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide.
Why work for us?
- Konecta UK working culture of fun and sociable team environment.
- Pension Scheme.
- Eye test vouchers and discounts.
- Discounted corporate gym membership with Nuffield.
- Involvement with local charities and fundraising days.
- Campaign specific benefits including discounts, incentives and prizes.
- Recommend a friend scheme paid reward of £500 +.
- Apprenticeships qualifications and career flight path schemes.
- Perk Box: Recognition and reward schemes.
- Cycle to work scheme.
Operational Days and Hours
With given notice, Konecta reserves the right to change your working hours. While you will be supporting the Danone contract, whose opening hours are 8:30am – 5pm Monday to Friday and 9am – 2pm Saturday, your Konecta contracted hours will be 8am – 8pm Monday to Sunday. You may be required to cover evenings and weekends when required by the business.
Systems & Training
Full training will be given by Konecta and will include ongoing training requirements for the duration of the project. You will also receive a full company induction covering the Data Protection Act and other systems and soft skills training.
Achievement Results and Growth
The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help ‘raise the bar’ in terms of customer experience. Careline Advisors are required to meet established individual SMART objectives as set. Targets will be confirmed, but will include productivity, customer satisfaction, data capture accuracy, and call quality targets. Growth and development are encouraged and supported, and over time the team member will have the opportunity to progress their role and take on additional duties, with added responsibility rewarded with a salary increase.
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Careline Advisor - French and Dutch Speaker employer: Konecta
Contact Detail:
Konecta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Careline Advisor - French and Dutch Speaker
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at Konecta or in the customer care industry. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios you might face as a Careline Advisor. Think about how you'd handle specific customer queries or complaints, especially in French and Dutch, to show off your language skills!
✨Tip Number 3
Show your passion for customer care! During interviews, share examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to providing excellent service, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Konecta team and ready to embrace their values.
We think you need these skills to ace Careline Advisor - French and Dutch Speaker
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for a fluent French and Dutch speaker, make sure to highlight your language skills right at the top of your application. Use examples that showcase your ability to communicate effectively in both languages, especially in customer care scenarios.
Tailor Your Experience: When you’re writing about your previous roles, focus on experiences that relate to customer care, especially in the food industry. We want to see how you've handled consumer queries and complaints, so share specific examples that demonstrate your problem-solving skills.
Be Personable and Empathetic: In your application, let your personality shine through! We value empathy and a friendly approach, so use a tone that reflects your caring nature. This will help us see how you’d fit into our team and connect with Danone consumers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Konecta
✨Brush Up on Your Language Skills
Since the role requires fluency in French and Dutch, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or even role-playing customer interactions.
✨Know the Brand Inside Out
Familiarise yourself with Danone's products and values. Understanding their range of offerings and any recent news about the company will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Customer Care Experience
Be ready to share specific examples from your past roles where you provided excellent customer service. Highlight situations where you resolved complaints or went above and beyond for a customer, as this is crucial for a Careline Advisor.
✨Prepare for Social Media Scenarios
Since you'll be handling queries through social media, think about how you would respond to common customer complaints or questions on platforms like Facebook and Instagram. Practising these scenarios can help you feel more confident during the interview.