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- Tasks: Provide top-tier customer support for Coca-Cola across various channels.
- Company: Join Konecta, a dynamic global firm focused on consumer support.
- Benefits: Hybrid work model, supportive team culture, and exciting projects.
- Why this job: Be the voice of Coca-Cola and make a real impact in customer service.
- Qualifications: Experience in customer support or community management is preferred.
- Other info: Great opportunity for career growth in a collaborative environment.
The predicted salary is between 30000 - 42000 £ per year.
Contract: Permanent 37.5h a week, full time, Hybrid
Focusing on Republic Ireland, Northern Ireland & GB Markets. Join the dynamic field of Community Management and customer support with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work with our European wide team and provide top-tier support to our client Coca-Cola.
This is a full-time, hybrid position. Candidates must have initial experience in Customer Support and/or Community Management. Fluency in English is required, and experience working with Irish consumers and the Irish market is highly advantageous. This role is Hybrid, with 2/3 days in the office (Near South Quay/ Canary Wharf).
If you're passionate about customer service and have strong communication skills, this full-time position is perfect for you. Under the guidance of experienced professionals, you'll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction.
Gain hands-on experience in delivering exceptional customer service, and interact with consumers via phone, LifeChat, email and Social Media messages, thanks to our platform Sprinklr. Our team collaborates very closely with Coca-Cola's teams, and most of the work is to answer customer questions and requests online. This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.
Ideal Candidates:
- Experience working with Irish consumers and the Irish market is highly advantageous.
- A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence.
- Effective communicators adept at understanding and resolving customer issues.
- Team players who thrive in collaborative environments.
- Detail-oriented individuals excelling in fast-paced, service-driven settings.
- Enthusiastic learners committed to advancing their customer support skills.
- Proficiency in customer support tools and software such as Sprinklr is highly valued.
- A fluent level of English is essential.
Your Role:
- You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across phone, social media, livechat and email. THIS IS NOT A SALES JOB, you will answer consumer questions and requests regarding a variety of topics.
- Provide exceptional customer support to clients through various channels (mainly email or online messages).
- Collaborate with the customer support team to resolve issues and improve service.
- Assist in identifying and implementing service improvement initiatives, we love people with ideas!
- Foster a collaborative team environment focused on excellence in customer interactions.
- Support in documenting and presenting customer support strategies and outcomes.
Konecta Customer support Team is dedicated to exclusively support the consumer experience strategy of its client Coca-Cola. You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation.
We are an equal employer and welcome applications from all backgrounds. Join us and start your journey with us today!
Consumer Care and Engagement Coordinator - GB and Irish Markets in London employer: Konecta Team for Coca-Cola
Contact Detail:
Konecta Team for Coca-Cola Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Care and Engagement Coordinator - GB and Irish Markets in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Konecta or Coca-Cola. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle tricky situations with consumers. Show us your problem-solving skills and how you can keep customers happy!
✨Tip Number 3
Be ready to showcase your communication skills. Whether it's through role-play or discussing past experiences, let us see how you connect with customers and resolve their issues effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team at Konecta.
We think you need these skills to ace Consumer Care and Engagement Coordinator - GB and Irish Markets in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Consumer Care and Engagement Coordinator role. Highlight any customer support or community management experience, especially if it relates to the Irish market.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can contribute to our team. Mention specific examples of how you've resolved customer issues in the past.
Showcase Your Communication Skills: Since this role involves a lot of interaction with consumers, make sure your application showcases your strong communication skills. Use clear and concise language, and don’t forget to proofread for any errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our amazing team!
How to prepare for a job interview at Konecta Team for Coca-Cola
✨Know Your Audience
Before the interview, do some research on Coca-Cola and Konecta. Understand their values, mission, and recent projects. This will help you tailor your answers to show how you can contribute to their goals, especially in the context of the Irish market.
✨Showcase Your Customer Support Experience
Be ready to discuss your previous experience in customer support or community management. Prepare specific examples of how you've resolved customer issues or improved service. Highlight any experience with tools like Sprinklr, as this will demonstrate your readiness for the role.
✨Demonstrate Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to prepare a few responses to common customer queries to showcase your problem-solving skills during the interview.
✨Emphasise Team Collaboration
This position requires working closely with a team, so be prepared to discuss how you thrive in collaborative environments. Share examples of past teamwork experiences and how you contributed to achieving common goals, especially in fast-paced settings.
