At a Glance
- Tasks: Support Coca-Cola customers through various channels and enhance their experience.
- Company: Join Konecta, a dynamic global firm focused on consumer support.
- Benefits: Enjoy a hybrid work model, competitive salary, and a vibrant office environment.
- Other info: Collaborative team culture with opportunities for professional growth and creativity.
- Why this job: Be the voice of Coca-Cola and make a real difference in customer engagement.
- Qualifications: Fluent in English and Danish with customer support or community management experience.
The predicted salary is between 30000 - 40000 € per year.
Languages: English (fluent) and Danish (Fluent)
Contract: Permanent, 37.5h a week, full time, Hybrid
Focusing on GB and Danish Markets
8h a day, 5 days a week, between 09:00 - 17:00
Join the dynamic field of Consumer Care & Engagement Management with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work remotely with our European wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues.
This is a Full time Hybrid position, and you must have some initial Customer Support experience and/or Community Management and speak fluently English and Danish. This role is Hybrid, with 2/3 days in our beautiful and fun office (Near South Quay/ Canary Wharf).
If you’re passionate about customer service and have strong communication skills, this fulltime position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction.
Gain experience in delivering exceptional customer service, and interact with consumers via LifeChat, Phone, email (Mostly) and Social Media messages, thanks to our platform Sprinklr. Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer customer questions and requests online. This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.
Ideal Candidates:
- Professionals with a degree in Business, Communications, or a related field.
- A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence.
- Effective communicators adept at understanding and resolving customer issues.
- Team players who thrive in collaborative environments.
- Detail-oriented individuals excelling in fast-paced, service-driven settings.
- Enthusiastic learners committed to advancing their customer support skills.
- Proficiency in customer support tools and software such as Sprinklr is highly valued.
- A fluent level of English and Danish is essential.
Your Role:
- You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across Phone, social media, Livechat and email. THIS IS NOT A SALES JOB, you will answer consumer questions and requests regarding a variety of topics.
- Provide exceptional customer support to clients through various channels (mainly email or online messages).
- Collaborate with the customer support team to resolve issues and improve service.
- Assist in identifying and implementing service improvement initiatives, we love people with ideas!
- Foster a collaborative team environment focused on excellence in customer interactions.
- Support in documenting and presenting customer support strategies and outcomes.
Konecta Customer support Team is dedicated to exclusively support the consumer experience strategy of its client Coca-Cola. You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation. We are an equal employer and welcome applications from all backgrounds. Join us and start your journey with us today!
Consumer Care and Engagement Coordinator - English & Danish in London employer: Konecta Team for Coca-Cola
At Konecta, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that fosters professional growth and collaboration. Our hybrid work model allows you to enjoy the flexibility of remote work while also engaging with a dynamic team in our Canary Wharf office, where you'll have the opportunity to work closely with renowned brands like Coca-Cola. With a focus on employee development and a commitment to service excellence, we provide a platform for you to thrive in your career while making a meaningful impact in consumer care.
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Care and Engagement Coordinator - English & Danish in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Konecta or in similar roles. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle tricky situations or customer complaints. This will show you're ready to jump into the role and tackle challenges head-on!
✨Tip Number 3
Show off your language skills! Since this role requires fluency in English and Danish, be sure to highlight your proficiency during interviews. Maybe even throw in a few phrases to impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at Konecta!
We think you need these skills to ace Consumer Care and Engagement Coordinator - English & Danish in London
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in both English and Danish, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience:When you're writing about your previous roles, focus on any customer support or community management experience you've had. We love seeing how you've engaged with customers and resolved issues, so give us the juicy details!
Be Yourself:Let your personality shine through in your application! We’re looking for enthusiastic learners who are passionate about customer service, so don’t be afraid to show us what makes you unique and why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Konecta Team for Coca-Cola
✨Brush Up on Your Language Skills
Since this role requires fluency in both English and Danish, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or even role-playing customer interactions.
✨Know the Brand Inside Out
As a brand ambassador for Coca-Cola, it’s crucial to understand their products, values, and customer engagement strategies. Research recent campaigns, promotions, and any customer feedback trends. This will help you answer questions confidently and show your genuine interest in the brand.
✨Showcase Your Customer Support Experience
Be ready to discuss your previous customer support roles or community management experiences. Prepare specific examples of how you resolved customer issues or improved service. Highlight your familiarity with tools like Sprinklr, as this will demonstrate your readiness for the role.
✨Emphasise Team Collaboration
This position thrives on teamwork, so be prepared to talk about how you’ve successfully collaborated with others in past roles. Share examples of how you contributed to a positive team environment and how you can bring that same energy to the Konecta team.
