At a Glance
- Tasks: Support Coca-Cola customers through various channels and enhance their experience.
- Company: Join Konecta, a dynamic global firm focused on consumer support.
- Benefits: Enjoy a hybrid work model, competitive salary, and a vibrant office environment.
- Other info: Collaborative team culture with opportunities for growth and innovation.
- Why this job: Be the voice of Coca-Cola and make a real impact in customer care.
- Qualifications: Fluent in English and Danish with customer support or community management experience.
The predicted salary is between 30000 - 40000 € per year.
Languages: English (fluent) and Danish (Fluent)
Contract: Permanent, 37.5h a week, full time, Hybrid
Focusing on GB and Danish Markets, 8h a day, 5 days a week, between 09:00 - 17:00
Join the dynamic field of Consumer Care & Engagement Management with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work remotely with our European wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues.
This role is Hybrid, with 2/3 days in our beautiful and fun office (Near South Quay/ Canary Wharf). If you’re passionate about customer service and have strong communication skills, this fulltime position is perfect for you.
Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction. Gain experience in delivering exceptional customer service, and interact with consumers via LifeChat, Phone, email (Mostly) and Social Media messages, thanks to our platform Sprinklr. Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer customer questions and requests online. This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.
Ideal Candidates:
- Professionals with a degree in Business, Communications, or a related field.
- A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence.
- Effective communicators adept at understanding and resolving customer issues.
- Team players who thrive in collaborative environments.
- Detail-oriented individuals excelling in fast-paced, service-driven settings.
- Enthusiastic learners committed to advancing their customer support skills.
- Proficiency in customer support tools and software such as Sprinklr is highly valued.
- A fluent level of English and Danish is essential.
Your Role:
- You are a brand ambassador for The Coca-Cola Company (TCCC), acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across Phone, social media, Livechat and email.
- THIS IS NOT A SALES JOB, you will answer consumer questions and requests regarding a variety of topics.
- Provide exceptional customer support to clients through various channels (mainly email or online messages).
- Collaborate with the customer support team to resolve issues and improve service.
- Assist in identifying and implementing service improvement initiatives.
- Foster a collaborative team environment focused on excellence in customer interactions.
- Support in documenting and presenting customer support strategies and outcomes.
Konecta Customer support Team is dedicated to exclusively support the consumer experience strategy of its client Coca-Cola. You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation. We are an equal employer and welcome applications from all backgrounds. Join us and start your journey with us today!
Consumer Care and Engagement Coordinator - English & Danish employer: Konecta Team for Coca-Cola
At Konecta, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that fosters professional growth and collaboration. Our hybrid work model allows you to enjoy the flexibility of remote work while also engaging with a dynamic team in our Canary Wharf office, where creativity and innovation thrive. With opportunities to develop your customer support skills and work closely with renowned brands like Coca-Cola, you'll find a rewarding environment that values your contributions and encourages your career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Care and Engagement Coordinator - English & Danish
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Konecta or in similar roles. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and engagement. Think about your past experiences and how they relate to the role. We want to hear your stories!
✨Tip Number 3
Show off your language skills! Since this role requires fluency in English and Danish, be ready to demonstrate your proficiency during the interview. Maybe even throw in a few phrases to impress us!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at Konecta.
We think you need these skills to ace Consumer Care and Engagement Coordinator - English & Danish
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in both English and Danish, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience:When detailing your previous roles, focus on any customer support or community management experience you've had. We love seeing how you've engaged with customers and resolved issues, so give us the juicy details!
Be Yourself:Let your personality shine through in your application! We’re looking for enthusiastic learners who are passionate about customer service, so don’t be afraid to show us what makes you unique.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Konecta Team for Coca-Cola
✨Brush Up on Your Language Skills
Since the role requires fluency in both English and Danish, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or even role-playing customer interactions.
✨Know the Brand Inside Out
As a brand ambassador for Coca-Cola, it’s crucial to understand their products, values, and recent campaigns. Research the company’s history and current initiatives so you can confidently discuss how you would represent them and engage with consumers.
✨Showcase Your Customer Support Experience
Highlight any previous roles in customer support or community management. Be ready to share specific examples of how you've resolved customer issues or improved service. This will show your potential employer that you have the skills and experience they’re looking for.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, the tools they use (like Sprinklr), and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
