At a Glance
- Tasks: Support Coca-Cola customers through various channels and enhance their experience.
- Company: Join Konecta, a dynamic global firm focused on consumer support.
- Benefits: Enjoy a hybrid work model, competitive salary, and a vibrant office environment.
- Other info: Collaborative team culture with opportunities for professional growth and exciting projects.
- Why this job: Be the voice of Coca-Cola and make a real difference in customer satisfaction.
- Qualifications: Fluent in English and Spanish with customer support or community management experience.
The predicted salary is between 30000 - 40000 £ per year.
Location: London
Languages: English (fluent), Spanish (fluent)
Contract: Permanent, 37.5 hours a week, full time, Hybrid
Focusing on GB markets and Spanish Market, 8 hours a day, 5 days a week, between 08:00 - 16:00
Join the dynamic field of community management and customer support with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work remotely with our European wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues.
This is a full-time hybrid position, and you must have some initial customer support experience and/or community management and speak fluently English and Spanish. This role is hybrid, with 2/3 days in our beautiful and fun office (Near South Quay/ Canary Wharf). If you’re passionate about customer service and have strong communication skills, this full-time position is perfect for you.
Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction. Gain experience in delivering exceptional customer service, and interact with consumers via LiveChat, Phone, email (mostly) and social media messages, thanks to our platform Sprinklr. Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer customer questions and requests online. This team works agile with one of the best work cultures and environments offered to young professionals with lots of support, exciting projects and flexibility.
Ideal Candidates:
- Professionals with a degree in Business, Communications, or a related field.
- A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence.
- Effective communicators adept at understanding and resolving customer issues.
- Team players who thrive in collaborative environments.
- Detail-oriented individuals excelling in fast-paced, service-driven settings.
- Enthusiastic learners committed to advancing their customer support skills.
- Proficiency in customer support tools and software such as Sprinklr is highly valued.
- A fluent level of English and Spanish.
Your Role:
- You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across Phone, social media, LiveChat and email.
- THIS IS NOT A SALES JOB, you will answer consumer questions and requests regarding a variety of topics.
- Provide exceptional customer support to clients through various channels (mainly email or online messages).
- Collaborate with the customer support team to resolve issues and improve service.
- Assist in identifying and implementing service improvement initiatives; we love people with ideas!
- Foster a collaborative team environment focused on excellence in customer interactions.
- Support in documenting and presenting customer support strategies and outcomes.
Konecta Customer Support Team is dedicated to exclusively support the consumer experience strategy of its client Coca-Cola. You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation. We are an equal employer and welcome applications from all backgrounds. Join us and start your journey with us today!
Consumer Care and Engagement Coordinator - Spanish & English in Cardiff employer: Konecta Team for Coca-Cola
At Konecta, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our London office, located near South Quay/Canary Wharf, provides a dynamic environment where you can thrive while supporting iconic brands like Coca-Cola. With a focus on employee growth, we offer opportunities to enhance your customer support skills in a hybrid setting, ensuring a perfect balance between professional development and personal well-being.
Contact Details:
Konecta Team for Coca-Cola Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Care and Engagement Coordinator - Spanish & English in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Konecta Team for Coca-Cola. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Konecta Team for Coca-Cola before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Consumer Care and Engagement Coordinator - Spanish & English in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Konecta Team for Coca-Cola:Your cover letter is your chance to shine! Tell us why you want to work at Konecta Team for Coca-Cola specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Konecta Team for Coca-Cola!
How to prepare for a job interview at Konecta Team for Coca-Cola
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
