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- Tasks: Support Coca-Cola consumers by answering queries and resolving issues online.
- Company: Join Konecta, a dynamic global firm focused on consumer support.
- Benefits: Flexible part-time hours, hybrid or remote work options, and a supportive team environment.
- Other info: Great opportunity for students or young professionals to grow in a collaborative setting.
- Why this job: Be the voice of Coca-Cola and make a real difference in customer experiences.
- Qualifications: Fluent in Ukrainian and English, with some customer support experience preferred.
The predicted salary is between 12 - 15 £ per hour.
Location: Warsaw/ London (hybrid) or remote (if Ukraine or other Eastern Europe markets)
Languages: Ukrainian (Fluent), English (proficiency spoken and written) + Additional Eastern European language (Fluent) is a plus
Contract: 6 months (or first until end of 2026) 2 hours a day, Hybrid (Warsaw or London) or remote (if Ukraine or any other Eastern Europe country) - possible extension beyond 2026
Focusing on Ukraine and any other Eastern Europe Markets (depending on the language)
Join the dynamic field of Consumer Care & Engagement Management with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work with our European wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues.
This is a part-time (Hybrid or remote) position, and you must have some initial Customer Support experience and/or Community Management and speak fluently (native) Ukrainian. Proficiency in English is required for stakeholder communications. An additional Eastern European language – native - would be a plus (Estonian, Lithuanian, Latvian, Romanian, Bulgarian, Serbian, Bosnian, Greek).
If you’re passionate about customer service and have strong communication skills, this part time position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction.
Gain experience in delivering exceptional customer service and interact with consumers via Email and Social Media messages (mostly), thanks to our platform Sprinklr. Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer customer questions and requests online. This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.
Ideal Candidates:
- Students or professionals with a degree in Business, Communications, or a related field.
- A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence.
- Effective communicators adept at understanding and resolving customer issues.
- Team players who thrive in collaborative environments.
- Detail-oriented individuals excelling in fast-paced, service-driven settings.
- Enthusiastic learners committed to advancing their customer support skills.
- Proficiency in customer/ consumer support tools and software such as Sprinklr is highly valued.
- Native Ukrainian. Any other proficient Eastern European language is a plus.
- A fluent level of English is a must have.
Your Role:
- You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across social media and email. THIS IS NOT A SALES JOB, you will answer consumer questions and requests regarding a variety of topics.
- Provide exceptional support to consumers through various channels (mainly online messages and email).
- Collaborate with the broader support team to resolve issues and improve service.
- Assist in identifying and implementing service improvement initiatives, we love people with ideas!
- Foster a collaborative team environment focused on excellence in consumer interactions.
- Support in documenting and presenting consumer support strategies and outcomes.
Konecta Consumer support Team is dedicated to exclusively supporting the consumer experience strategy of its client Coca-Cola. You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation.
We are an equal employer and welcome applications from all backgrounds. Join us and start your journey with us today!
Ukrainian-Speaking Consumer Care Coordinator (Part-Time) employer: Konecta Digital and SL&E Team for Coca-Cola
Contact Detail:
Konecta Digital and SL&E Team for Coca-Cola Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ukrainian-Speaking Consumer Care Coordinator (Part-Time)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Konecta or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle tricky situations or difficult customers. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your language skills! Since this role requires fluency in Ukrainian and English, be ready to demonstrate your proficiency. Maybe even throw in a few phrases in another Eastern European language if you can!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Ukrainian-Speaking Consumer Care Coordinator (Part-Time)
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for a Ukrainian-speaking superstar, make sure to highlight your fluency in Ukrainian and any other Eastern European languages you speak. This is your chance to shine, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for this role. Mention your customer support experience and how it relates to the job description. We love seeing how you connect your skills to what we do at StudySmarter!
Be Yourself: Let your personality come through in your application. We’re all about finding team players who are enthusiastic and detail-oriented. Share a bit about your passion for customer service and why you want to join our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Konecta Digital and SL&E Team for Coca-Cola
✨Know Your Stuff
Make sure you understand the role of a Consumer Care Coordinator and what it entails. Familiarise yourself with Coca-Cola's products and services, as well as common customer queries. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your Language Skills
Since fluency in Ukrainian and proficiency in English are key for this role, be prepared to demonstrate your language skills during the interview. You might be asked to respond to customer scenarios in both languages, so practice articulating your thoughts clearly and professionally.
✨Highlight Your Customer Support Experience
Share specific examples from your past experiences in customer support or community management. Discuss how you resolved issues, improved service, or contributed to team success. This will showcase your ability to handle consumer interactions effectively.
✨Be Ready to Collaborate
This role requires teamwork, so be prepared to discuss how you work with others. Think of examples where you’ve successfully collaborated on projects or resolved conflicts within a team. Emphasising your team player attitude will resonate well with the interviewers.