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- Tasks: Engage with customers and enhance their experience as a brand ambassador for Coca-Cola.
- Company: Dynamic global consumer support firm with a focus on community management.
- Benefits: Flexible hybrid work, competitive salary, and opportunities for personal growth.
- Why this job: Join a renowned brand and make a real difference in customer engagement.
- Qualifications: Experience in customer support and strong communication skills required.
- Other info: Ideal for those passionate about enhancing consumer experiences in a vibrant environment.
The predicted salary is between 30000 - 42000 £ per year.
A dynamic global consumer support firm is hiring for a full-time Community Management and customer support role in London. This hybrid position requires candidates to have prior experience in customer support, ideally with knowledge of the Irish market. Fluency in English and strong communication skills are essential.
In this role, you will act as a brand ambassador for Coca-Cola, providing exceptional service across various platforms including phone and social media. Join us and enhance the consumer experience strategy with flexibility and support.
UK & Ireland Customer Care & Engagement Coordinator employer: Konecta Digital and SL&E Team for Coca-Cola
Contact Detail:
Konecta Digital and SL&E Team for Coca-Cola Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK & Ireland Customer Care & Engagement Coordinator
✨Tip Number 1
Get to know the company inside out! Research Coca-Cola's values, recent campaigns, and their approach to customer care. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves engaging with customers across various platforms, try role-playing different scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even share tips that could give you an edge in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about landing the job. Good luck!
We think you need these skills to ace UK & Ireland Customer Care & Engagement Coordinator
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let your enthusiasm for customer support shine through. We want to see how you can bring that passion to the role and enhance the consumer experience at StudySmarter.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer support, especially if it relates to the Irish market. We love seeing how your background aligns with what we do, so don’t hold back!
Be Clear and Concise: In your written application, clarity is key. We appreciate straightforward communication, so keep your sentences clear and to the point. This will show us your strong communication skills right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Konecta Digital and SL&E Team for Coca-Cola
✨Know Your Customer Support Basics
Brush up on your customer support fundamentals. Be ready to discuss your previous experiences and how they relate to the role. Think about specific situations where you provided exceptional service, especially in a fast-paced environment.
✨Research Coca-Cola's Brand Values
Familiarise yourself with Coca-Cola's brand values and community engagement strategies. This will help you articulate how you can embody their brand as a customer care representative. Show them that you understand their mission and how you can contribute to it.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Practice responding to common customer issues you might face in this role. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Showcase Your Communication Skills
Since strong communication is key, practice articulating your thoughts clearly and confidently. Whether it's through mock interviews or casual conversations, ensure you can convey your ideas succinctly, especially when discussing your knowledge of the Irish market.
