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- Tasks: Support Coca-Cola consumers by answering queries and resolving issues online.
- Company: Join Konecta, a dynamic global firm focused on consumer support.
- Benefits: Flexible part-time hours, hybrid or remote work options, and a supportive team environment.
- Other info: Great opportunity for students or young professionals to grow in a collaborative setting.
- Why this job: Be the voice of Coca-Cola and make a real difference in customer experiences.
- Qualifications: Fluent in Ukrainian and English, with some customer support experience.
The predicted salary is between 12 - 15 £ per hour.
Location: Warsaw/ London (hybrid) or remote (if Ukraine or other Eastern Europe markets)
Languages: Ukrainian (Fluent), English (proficiency spoken and written) + Additional Eastern European language (Fluent) is a plus
Contract: 6 months (or first until end of 2026) 2 hours a day, Hybrid (Warsaw or London) or remote (if Ukraine or any other Eastern Europe country) - possible extension beyond 2026
Focusing on Ukraine and any other Eastern Europe Markets (depending on the language)
Join the dynamic field of Consumer Care & Engagement Management with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work with our European wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues.
This is a part-time (Hybrid or remote) position, and you must have some initial Customer Support experience and/or Community Management and speak fluently (native) Ukrainian. Proficiency in English is required for stakeholder communications. An additional Eastern European language – native - would be a plus (Estonian, Lithuanian, Latvian, Romanian, Bulgarian, Serbian, Bosnian, Greek).
If you’re passionate about customer service and have strong communication skills, this part time position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction.
Gain experience in delivering exceptional customer service and interact with consumers via Email and Social Media messages (mostly), thanks to our platform Sprinklr. Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer customer questions and requests online. This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.
Ideal Candidates:
- Students or professionals with a degree in Business, Communications, or a related field.
- A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence.
- Effective communicators adept at understanding and resolving customer issues.
- Team players who thrive in collaborative environments.
- Detail-oriented individuals excelling in fast-paced, service-driven settings.
- Enthusiastic learners committed to advancing their customer support skills.
- Proficiency in customer/ consumer support tools and software such as Sprinklr is highly valued.
- Native Ukrainian. Any other proficient Eastern European language is a plus.
- A fluent level of English is a must have.
Your Role:
- You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across social media and email. THIS IS NOT A SALES JOB, you will answer consumer questions and requests regarding a variety of topics.
- Provide exceptional support to consumers through various channels (mainly online messages and email).
- Collaborate with the broader support team to resolve issues and improve service.
- Assist in identifying and implementing service improvement initiatives, we love people with ideas!
- Foster a collaborative team environment focused on excellence in consumer interactions.
- Support in documenting and presenting consumer support strategies and outcomes.
Konecta Consumer support Team is dedicated to exclusively supporting the consumer experience strategy of its client Coca-Cola. You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation.
We are an equal employer and welcome applications from all backgrounds. Join us and start your journey with us today!
Ukrainian-Speaking Consumer Care Coordinator (Part-Time) in London employer: Konecta Digital and SL&E Team for Coca-Cola
Contact Detail:
Konecta Digital and SL&E Team for Coca-Cola Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ukrainian-Speaking Consumer Care Coordinator (Part-Time) in London
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or other platforms. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer care. We recommend role-playing with a friend or using online resources to boost your confidence and communication skills.
✨Tip Number 3
Show off your skills! If you’ve got experience with customer support tools like Sprinklr, make sure to highlight that in conversations. It’s all about demonstrating how you can add value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our awesome team.
We think you need these skills to ace Ukrainian-Speaking Consumer Care Coordinator (Part-Time) in London
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluent Ukrainian and proficiency in English, make sure to highlight your language skills right at the top of your application. If you speak any additional Eastern European languages, don’t forget to mention those too!
Tailor Your Experience: We want to see how your previous customer support or community management experience relates to this role. Be specific about your past roles and how they’ve prepared you for providing top-notch consumer care.
Be Personable and Engaging: Remember, we’re looking for someone who can connect with consumers! Use a friendly tone in your application to show off your communication skills. Let your personality shine through!
Apply Through Our Website: To make sure your application gets seen, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Konecta Digital and SL&E Team for Coca-Cola
✨Know Your Stuff
Make sure you understand the role of a Consumer Care Coordinator and what it entails. Familiarise yourself with Coca-Cola's products and services, as well as common customer queries. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your Language Skills
Since fluency in Ukrainian and proficiency in English are key for this role, be prepared to demonstrate your language skills during the interview. You might be asked to respond to questions in both languages, so practice speaking clearly and confidently in both.
✨Highlight Your Customer Support Experience
Share specific examples from your past experiences in customer support or community management. Discuss how you resolved issues, improved service, or contributed to team success. This will showcase your ability to handle consumer interactions effectively.
✨Be Ready to Collaborate
This role requires teamwork, so be prepared to discuss how you work with others. Think of examples where you’ve successfully collaborated on projects or resolved conflicts within a team. Emphasising your team player attitude will resonate well with the interviewers.