At a Glance
- Tasks: Support Coca-Cola by answering consumer queries and providing top-notch customer service.
- Company: Join Konecta, a vibrant global firm focused on consumer support and engagement.
- Benefits: Enjoy a flexible hybrid work environment with a fun office atmosphere.
- Other info: Gain valuable experience while working on exciting projects with a supportive team.
- Why this job: Be the voice of Coca-Cola and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 12 - 15 € per hour.
Location: London
Languages: English (fluent)
Contract: FTC, min 20h a week, part-time, Hybrid
Focusing on GB markets
Join the dynamic field of Consumer Care & Engagement Management with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work remotely with our European wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues.
This role is part-time, hybrid, with 2/3 days in our beautiful and fun office (Near South Quay/ Canary Wharf). If you’re passionate about customer service and have strong communication skills, this position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction.
Gain experience in delivering exceptional customer service, and interact with consumers via LifeChat, Phone, email (Mostly) and Social Media messages, thanks to our platform Sprinklr. Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer customer questions and requests online. This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.
Ideal Candidates:
- Eye for detail
- Excellent grammar
- Able to use initiative & prioritise workload
- Good communicator
- Commitment to deliver high quality of work
- Flexibility to switch between tasks, while keeping full focus
Your Role:
You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across Phone, social media, Livechat and email. THIS IS NOT A SALES JOB, you will answer consumer questions and requests regarding a variety of topics.
Responsibilities include:
- Sending documents to consumers, based on a list provided
- Providing ad hoc admin assistance to the team’s supervisor
- Reporting back on progress of tasks to the team supervisor
- Supporting backlogs for Social Media and Emails
Konecta Customer support Team is dedicated to exclusively support the consumer experience strategy of its client Coca-Cola. You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation.
We are an equal employer and welcome applications from all backgrounds. Join us and start your journey with us today!
Junior Consumer Care and Engagement Coordinator - Part-time English Speaking in London employer: Konecta Digital and SL&E Team for Coca-Cola
At Konecta, we pride ourselves on being an excellent employer, offering a vibrant work culture that fosters collaboration and innovation. Our part-time Junior Consumer Care and Engagement Coordinator role provides flexible working arrangements in a beautiful office near South Quay/Canary Wharf, along with opportunities for professional growth and development while supporting a globally recognised brand like Coca-Cola. Join our dynamic team and enjoy the benefits of working in a supportive environment that values your contributions and encourages your career progression.
Contact Detail:
Konecta Digital and SL&E Team for Coca-Cola Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Junior Consumer Care and Engagement Coordinator - Part-time English Speaking in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the consumer care field. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service. Think about your past experiences and how they relate to the role. We want you to shine when you get that interview!
✨Tip Number 3
Show off your communication skills! Whether it’s through email or during a video call, make sure you’re clear and confident. Remember, you’re the voice of the brand, so let your personality come through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Junior Consumer Care and Engagement Coordinator - Part-time English Speaking in London
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you're passionate about customer service. Share any experiences you've had that highlight your communication skills and commitment to helping others.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight relevant experiences that align with the job description, especially those that showcase your attention to detail and ability to prioritise tasks.
Be Clear and Concise:We love a well-structured application! Keep your language clear and to the point. Avoid jargon and ensure your grammar is spot on, as this reflects your communication skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Konecta.
How to prepare for a job interview at Konecta Digital and SL&E Team for Coca-Cola
✨Know Your Brand
Before the interview, make sure you research Coca-Cola and understand their values, products, and recent campaigns. This will help you demonstrate your passion for the brand and show that you're ready to be their voice.
✨Showcase Your Communication Skills
As a Junior Consumer Care and Engagement Coordinator, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether through email, phone, or social media. Practice articulating your thoughts clearly and confidently.
✨Demonstrate Flexibility and Initiative
The role requires switching between tasks and prioritising workload. Think of instances where you've successfully managed multiple responsibilities. Be ready to discuss how you adapt to changing situations and take the initiative to solve problems.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team culture, training opportunities, and what success looks like in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
