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- Tasks: Provide exceptional consumer support via online messages and email for Coca-Cola.
- Company: Join Konecta, a dynamic global firm focused on consumer care.
- Benefits: Flexible part-time hours, hybrid or remote work options, and a supportive team environment.
- Other info: Great opportunity for students or young professionals to grow in a collaborative setting.
- Why this job: Be the voice of Coca-Cola and make a real impact in consumer engagement.
- Qualifications: Fluent in Ukrainian and English, with customer support experience preferred.
The predicted salary is between 12 - 15 £ per hour.
Location: Warsaw/ London (hybrid) or remote (if Ukraine or other Eastern Europe markets)
Languages: Ukrainian (Fluent), English (proficiency spoken and written) + Additional Eastern European language (Fluent) is a plus
Contract: 6 months (or first until end of 2026) 2 hours a day, Hybrid (Warsaw or London) or remote (if Ukraine or any other Eastern Europe country) - possible extension beyond 2026
Focusing on Ukraine and any other Eastern Europe Markets (depending on the language)
Join the dynamic field of Consumer Care & Engagement Management with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work with our European wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues.
This is a part-time (Hybrid or remote) position, and you must have some initial Customer Support experience and/or Community Management and speak fluently (native) Ukrainian. Proficiency in English is required for stakeholder communications. An additional Eastern European language – native - would be a plus (Estonian, Lithuanian, Latvian, Romanian, Bulgarian, Serbian, Bosnian, Greek).
If you’re passionate about customer service and have strong communication skills, this part time position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction.
Gain experience in delivering exceptional customer service and interact with consumers via Email and Social Media messages (mostly), thanks to our platform Sprinklr. Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer customer questions and requests online. This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.
Ideal Candidates
- Students or professionals with a degree in Business, Communications, or a related field.
- A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence.
- Effective communicators adept at understanding and resolving customer issues.
- Team players who thrive in collaborative environments.
- Detail-oriented individuals excelling in fast-paced, service-driven settings.
- Enthusiastic learners committed to advancing their customer support skills.
- Proficiency in customer/ consumer support tools and software such as Sprinklr is highly valued.
- Native Ukrainian. Any other proficient Eastern European language is a plus.
- A fluent level of English is a must have.
You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across social media and email. THIS IS NOT A SALES JOB, you will answer consumer questions and requests regarding a variety of topics.
Your Role
- Provide exceptional support to consumers through various channels (mainly online messages and email).
- Collaborate with the broader support team to resolve issues and improve service.
- Assist in identifying and implementing service improvement initiatives, we love people with ideas!
- Foster a collaborative team environment focused on excellence in consumer interactions.
- Support in documenting and presenting consumer support strategies and outcomes.
Konecta Consumer support Team is dedicated to exclusively supporting the consumer experience strategy of its client Coca-Cola. You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation.
We are an equal employer and welcome applications from all backgrounds. Join us and start your journey with us today!
Consumer Care & Engagement Coordinator - Part Time Ukrainian Speaking in London employer: Konecta Digital and SL&E Team for Coca-Cola
Contact Detail:
Konecta Digital and SL&E Team for Coca-Cola Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Care & Engagement Coordinator - Part Time Ukrainian Speaking in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for opportunities in consumer care and engagement, especially if they’re in the same field. You never know who might have a lead or can refer you!
✨Tip Number 2
Prepare for those interviews! Research common questions related to customer support roles and practice your answers. Highlight your experience with community management and how you’ve resolved customer issues in the past. Confidence is key!
✨Tip Number 3
Show off your language skills! Since this role requires fluency in Ukrainian and English, be ready to demonstrate your proficiency. Maybe even prepare a short introduction about yourself in both languages to impress your interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at Konecta!
We think you need these skills to ace Consumer Care & Engagement Coordinator - Part Time Ukrainian Speaking in London
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in Ukrainian and proficient in English, make sure to highlight your language skills right at the top of your application. If you speak any additional Eastern European languages, don’t forget to mention those too!
Tailor Your Experience: When you’re writing about your previous roles, focus on any customer support or community management experience you have. We want to see how you've engaged with customers and resolved issues, so give us the juicy details!
Be Yourself: We love personality! Don’t be afraid to let your unique voice shine through in your application. Share your passion for customer service and why you think you'd be a great fit for our team. Authenticity goes a long way!
Apply Through Our Website: To make sure your application gets into the right hands, apply directly through our website. It’s the best way for us to see your application and get you started on this exciting journey with us!
How to prepare for a job interview at Konecta Digital and SL&E Team for Coca-Cola
✨Know Your Stuff
Make sure you understand the role of a Consumer Care & Engagement Coordinator. Familiarise yourself with Coca-Cola's brand values and customer service expectations. Brush up on your knowledge of consumer support tools like Sprinklr, as this will show you're ready to hit the ground running.
✨Show Off Your Language Skills
Since fluency in Ukrainian and proficiency in English are key, be prepared to demonstrate your language skills during the interview. You might be asked to respond to a customer query in both languages, so practice articulating your thoughts clearly and confidently.
✨Bring Ideas to the Table
The company loves candidates who can contribute ideas for service improvement. Think about past experiences where you've identified issues and suggested solutions. Be ready to share these examples to showcase your proactive approach and problem-solving skills.
✨Emphasise Teamwork
This role is all about collaboration, so highlight your experience working in teams. Share specific examples of how you've successfully worked with others to achieve common goals, especially in fast-paced environments. This will demonstrate that you're a great fit for their team-oriented culture.