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- Tasks: Provide top-tier customer support for Coca-Cola across various channels.
- Company: Join Konecta, a dynamic global firm focused on consumer support.
- Benefits: Enjoy a hybrid work model, competitive salary, and a supportive team environment.
- Why this job: Be the voice of Coca-Cola and make a real impact in customer engagement.
- Qualifications: Experience in customer support or community management is preferred.
- Other info: Collaborative culture with opportunities for growth and innovation.
The predicted salary is between 30000 - 42000 Ā£ per year.
Location: London
Languages: English (Fluent)
Contract: Permanent, 37.5h a week, full time, Hybrid
Focusing on Republic of Ireland, Northern Ireland & GB Markets
Join the dynamic field of Community Management and customer support with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work with our European wide team and provide top-tier support to our client Coca-Cola.
This is a full-time, hybrid position. Candidates must have initial experience in Customer Support and/or Community Management. Fluency in English is required, and experience working with Irish consumers and the Irish market is highly advantageous.
This role is Hybrid, with 2/3 days in the office (Near South Quay/ Canary Wharf).
If you're passionate about customer service and have strong communication skills, this full-time position is perfect for you. Under the guidance of experienced professionals, you'll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction.
Gain handsāon experience in delivering exceptional customer service, and interact with consumers via phone, LifeChat, email and Social Media messages, thanks to our platform Sprinklr. Our team collaborates very closely with Coca-Cola's teams, and most of the work is to answer customer questions and requests online. This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.
Ideal Candidates
- Experience working with Irish consumers and the Irish market is highly advantageous.
- A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence.
- Effective communicators adept at understanding and resolving customer issues.
- Team players who thrive in collaborative environments.
- Detailāoriented individuals excelling in fastāpaced, serviceādriven settings.
- Enthusiastic learners committed to advancing their customer support skills.
- Proficiency in customer support tools and software such as Sprinklr is highly valued.
- A fluent level of English is essential.
Your Role
- You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across phone, social media, livechat and email. THIS IS NOT A SALES JOB, you will answer consumer questions and requests regarding a variety of topics.
- Provide exceptional customer support to clients through various channels (mainly email or online messages).
- Collaborate with the customer support team to resolve issues and improve service.
- Assist in identifying and implementing service improvement initiatives, we love people with ideas!
- Foster a collaborative team environment focused on excellence in customer interactions.
- Support in documenting and presenting customer support strategies and outcomes.
Konecta Customer support Team is dedicated to exclusively support the consumer experience strategy of its client Coca-Cola. You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation.
We are an equal employer and welcome applications from all backgrounds. Join us and start your journey with us today!
Consumer Care and Engagement Coordinator - Republic of Ireland, Northern Ireland & GB in London employer: Konecta Digital and SL&E Team for Coca-Cola
Contact Detail:
Konecta Digital and SL&E Team for Coca-Cola Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Consumer Care and Engagement Coordinator - Republic of Ireland, Northern Ireland & GB in London
āØTip Number 1
Network like a pro! Reach out to people in the industry, especially those working at Konecta or in similar roles. A friendly chat can open doors and give you insider info that could help you stand out.
āØTip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle tricky situations with consumers, especially in the context of the Irish market. Show them you know your stuff!
āØTip Number 3
Be ready to showcase your communication skills. Whether it's through role-play or discussing past experiences, demonstrate how you can effectively engage with customers across different platforms like social media and email.
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Consumer Care and Engagement Coordinator - Republic of Ireland, Northern Ireland & GB in London
Some tips for your application š«”
Tailor Your CV: Make sure your CV is tailored to the role of Consumer Care and Engagement Coordinator. Highlight any experience you have in customer support or community management, especially if it relates to the Irish market. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you're excited about this role. Share specific examples of how you've resolved customer issues in the past ā we love seeing real-life experiences!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your strong communication skills. Whether it's through your writing style or how you present your experiences, we want to see that you can engage effectively with customers.
Apply Through Our Website: Don't forget to apply through our website! Itās the best way for us to receive your application and ensures youāre considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Konecta Digital and SL&E Team for Coca-Cola
āØKnow Your Audience
Before the interview, do some research on Coca-Cola and Konecta. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in the role and the company.
āØShowcase Your Customer Support Skills
Prepare specific examples from your past experiences where you've successfully resolved customer issues or improved service. Highlight your communication skills and how you can adapt to different customer needs, especially in a fast-paced environment.
āØFamiliarise Yourself with Tools
Since proficiency in customer support tools like Sprinklr is valued, make sure youāre familiar with these platforms. If you have experience using similar tools, be ready to discuss how you used them to enhance customer interactions.
āØAsk Insightful Questions
At the end of the interview, donāt forget to ask questions! Inquire about the team culture, ongoing projects, or how they measure success in customer support. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
