Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-tier customer support for Coca-Cola via email, Livechat, and social media.
- Company: Join Konecta, a dynamic global firm in consumer support.
- Benefits: Full-time hybrid role with flexible work culture and exciting projects.
- Why this job: Be the voice of Coca-Cola and make a real impact on customer experiences.
- Qualifications: Customer support experience and fluency in a European language required.
- Other info: Collaborative environment with opportunities for professional growth and skill development.
The predicted salary is between 30000 - 42000 £ per year.
While we're not actively recruiting for this position right now, we're keen to connect with candidates for future openings. If this role aligns with your experience, please apply to register your interest and we'll reach out when a suitable opportunity arises.
Join the dynamic field of customer support with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work with our European wide team and provide top‐tier support to our client Coca‐Cola.
This is a Full time Hybrid position, and you must have some initial Customer Support experience and speak fluently a European Language (French, Spanish, Dutch, Swedish, Norwegian, German, Italian, Polish, Estonian, Portuguese, Croatian, Slovenian, Greek etc...).
If you're passionate about customer service and have strong communication skills, this full‐time position is perfect for you. Under the guidance of experienced professionals, you'll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction.
Gain hands‐on experience in delivering exceptional customer service, and interact with consumers via email and Social Media messages, thanks to our platform Sprinklr. You will manage inbound calls from consumers (low volumes), Livechat, email and messages.
Our team collaborates very closely with Coca‐Cola's teams, and most of the work is to answer customer questions and requests online. This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.
Ideal Candidates
- Professionals with a degree in Business, Communications, or a related field.
- A first experience as a customer support specialist with a strong interest in client relations and service excellence.
- Effective communicators adept at understanding and resolving customer issues.
- Team players who thrive in collaborative environments.
- Detail‐oriented individuals excelling in fast‐paced, service‐driven settings.
- Enthusiastic learners committed to advancing their customer support skills.
- Proficiency in customer support tools and software such as Sprinklr is highly valued.
Your Role
- You are a brand ambassador for The Coca‐Cola Company (TCCC), the face of Coca‐Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across social media, Livechat, Phone and email.
- Provide exceptional customer support to clients through various channels (mainly email or online messages).
- Collaborate with the customer support team to resolve issues and improve service.
- Assist in identifying and implementing service improvement initiatives; we love people with ideas!
- Foster a collaborative team environment focused on excellence in customer service.
- Support in documenting and presenting customer support strategies and outcomes.
Konecta Customer support Team is dedicated to exclusively support the consumer experience strategy of its client Coca‐Cola. You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca‐Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation.
We are an equal employer and welcome applications from all backgrounds. Join us and start your journey with us today!
Consumer Care and Engagement Coordinator - Multilingual in London employer: Konecta Digital and SL&E Team for Coca-Cola
Contact Detail:
Konecta Digital and SL&E Team for Coca-Cola Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Care and Engagement Coordinator - Multilingual in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Konecta or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! If you’ve got experience in customer support, make sure to highlight it in conversations. Share specific examples of how you’ve resolved issues or improved service – it’ll make you stand out!
✨Tip Number 3
Stay active on social media! Engage with brands like Coca-Cola and Konecta online. Comment on their posts or share relevant content to get noticed. It’s a great way to show your passion for customer service and connect with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! Even if there aren’t current openings, registering your interest can put you on the radar for future roles. Plus, it shows you’re proactive and keen to join the team!
We think you need these skills to ace Consumer Care and Engagement Coordinator - Multilingual in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We love candidates who are genuinely excited about making a difference!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that match the job description. Mention any languages you speak fluently and your familiarity with customer support tools like Sprinklr. This helps us see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate candidates who can communicate effectively, so make sure your writing reflects that. A well-structured application goes a long way!
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures we receive your details directly and can keep you in mind for future openings. We’re excited to connect with you and explore potential opportunities together!
How to prepare for a job interview at Konecta Digital and SL&E Team for Coca-Cola
✨Know Your Customer Support Basics
Brush up on your customer support fundamentals. Understand common issues customers face and how to resolve them effectively. This will show that you’re not just passionate about the role but also knowledgeable about the industry.
✨Show Off Your Multilingual Skills
Since this role requires fluency in a European language, be prepared to demonstrate your language skills during the interview. Practice answering common customer queries in that language to showcase your proficiency and confidence.
✨Familiarise Yourself with Sprinklr
Get to know the Sprinklr platform, as it’s a key tool for this position. If possible, explore tutorials or resources online to understand its features. Mentioning your familiarity with it can give you an edge over other candidates.
✨Prepare for Team Collaboration Questions
Expect questions about teamwork and collaboration. Think of examples from your past experiences where you worked effectively in a team to solve a problem or improve service. Highlight your ability to thrive in a collaborative environment.
