At a Glance
- Tasks: Provide top-tier support to Coca-Cola consumers via various channels.
- Company: Join Konecta, a dynamic global firm in Consumer Support.
- Benefits: Hybrid work model, supportive team culture, and exciting projects.
- Other info: Great career growth opportunities in a fun and collaborative environment.
- Why this job: Be the voice of Coca-Cola and make a real impact on customer experience.
- Qualifications: Fluent in English and Danish with customer support experience.
The predicted salary is between 30000 - 40000 € per year.
Location: London
Languages: English (fluent) and Danish (fluent)
Contract: Permanent, 37.5 hours a week, full time, Hybrid
Focusing on GB markets and Danish Markets, 8 hours a day, 5 days a week, between 09:00 - 17:00.
Join the dynamic field of Consumer Care & Engagement Management with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work remotely with our European wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues.
This is a full-time Hybrid position, and you must have some initial Customer Support experience and/or Community Management and speak fluently English and Danish. This role is Hybrid, with 2/3 days in our beautiful and fun office (Near South Quay/ Canary Wharf).
If you’re passionate about customer service and have strong communication skills, this full-time position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction.
Gain experience in delivering exceptional customer service, and interact with consumers via LifeChat, Phone, email (mostly) and Social Media messages, thanks to our platform Sprinklr. Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer customer questions and requests online. This team works agile with one of the best work cultures and environments offered to young professionals with lots of support, exciting projects and flexibility.
Ideal Candidates:
- Professionals with a degree in Business, Communications, or a related field.
- A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence.
- Effective communicators adept at understanding and resolving customer issues.
- Team players who thrive in collaborative environments.
- Detail-oriented individuals excelling in fast-paced, service-driven settings.
- Enthusiastic learners committed to advancing their customer support skills.
- Proficiency in customer support tools and software such as Sprinklr is highly valued.
- A fluent level of English and Danish is essential.
Your Role:
- You are a brand ambassador for The Coca-Cola Company (TCCC), acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across Phone, social media, Livechat and email. THIS IS NOT A SALES JOB; you will answer consumer questions and requests regarding a variety of topics.
- Provide exceptional customer support to clients through various channels (mainly email or online messages).
- Collaborate with the customer support team to resolve issues and improve service.
- Assist in identifying and implementing service improvement initiatives; we love people with ideas!
- Foster a collaborative team environment focused on excellence in customer interactions.
- Support in documenting and presenting customer support strategies and outcomes.
Konecta Customer Support Team is dedicated to exclusively support the consumer experience strategy of its client Coca-Cola. You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation.
We are an equal employer and welcome applications from all backgrounds. Join us and start your journey with us today!
Consumer Care and Engagement Coordinator - Danish & English in London employer: Konecta Digital and SL&E Team for Coca-Cola
At Konecta, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our hybrid work model allows you to enjoy the flexibility of remote work while also engaging with a supportive team in our lively London office near Canary Wharf. With a focus on employee growth and development, we provide ample opportunities for you to enhance your customer support skills while working closely with renowned clients like Coca-Cola, making your role both meaningful and rewarding.
Contact Detail:
Konecta Digital and SL&E Team for Coca-Cola Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Care and Engagement Coordinator - Danish & English in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Konecta or in similar roles. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and engagement. Think about your past experiences and how they relate to the role. We want to hear your stories!
✨Tip Number 3
Show off your language skills! Since this role requires fluency in both English and Danish, be ready to demonstrate your proficiency during the interview. Maybe even throw in a few fun phrases to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Consumer Care and Engagement Coordinator - Danish & English in London
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in both English and Danish, make sure to highlight your language skills right at the start. We want to see how you can communicate effectively in both languages, so don’t hold back!
Tailor Your Experience:When you’re writing your application, focus on your customer support or community management experience. We love seeing how your past roles relate to what we do here at StudySmarter, especially in terms of client relations and service excellence.
Be Yourself:We’re all about authenticity! Let your personality shine through in your application. Share your passion for customer service and any ideas you have for improving consumer engagement. We want to know what makes you tick!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Konecta Digital and SL&E Team for Coca-Cola
✨Know Your Stuff
Before the interview, make sure you research Konecta and Coca-Cola. Understand their values, mission, and the specifics of the Consumer Care role. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Language Skills
Since fluency in both English and Danish is crucial, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both languages to showcase your proficiency and comfort level.
✨Highlight Customer Support Experience
Be ready to discuss your previous customer support or community management experiences. Use specific examples to illustrate how you've resolved issues, improved service, or contributed to team success. This will help the interviewers see how you can add value to their team.
✨Bring Ideas to the Table
Konecta loves candidates who can think outside the box! Prepare a few ideas on how you could improve customer support or engagement strategies. This shows initiative and that you're already thinking about how to contribute positively to the team.
