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- Tasks: Provide exceptional customer service via email and social media channels.
- Company: Leading customer support firm in Greater London with a dynamic team.
- Benefits: Hybrid work model, skill enhancement, and collaborative environment.
- Why this job: Join a major brand and make a real difference in customer satisfaction.
- Qualifications: Initial customer support experience and fluency in a European language.
- Other info: Great opportunity for career growth in a vibrant team.
The predicted salary is between 30000 - 42000 £ per year.
A leading customer support firm in the Greater London area is seeking candidates for a full-time hybrid role in customer support. The position requires initial customer support experience and fluency in a European language.
Candidates will be responsible for providing exceptional customer service through various channels including email and social media. This role offers opportunities to enhance customer support skills and work collaboratively in a dynamic team environment to drive client satisfaction for a major brand.
Customer Care & Engagement Specialist (Hybrid, EU Languages) employer: Konecta Digital and SL&E Team for Coca-Cola
Contact Detail:
Konecta Digital and SL&E Team for Coca-Cola Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care & Engagement Specialist (Hybrid, EU Languages)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant groups on social media, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your interview skills! Get a friend to do mock interviews with you, focusing on common customer support scenarios. This will help you feel more confident and prepared when it’s your turn to shine.
✨Tip Number 3
Show off your language skills! If you’re fluent in a European language, make sure to highlight that in conversations and during interviews. It’s a big plus for roles like this one, so let it shine!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way.
We think you need these skills to ace Customer Care & Engagement Specialist (Hybrid, EU Languages)
Some tips for your application 🫡
Show Off Your Customer Support Experience: Make sure to highlight any previous customer support roles you've had. We want to see how you've handled customer queries and provided solutions, so share specific examples that showcase your skills!
Fluency is Key: Since this role requires fluency in a European language, don’t forget to mention your language skills clearly. We love seeing candidates who can communicate effectively in multiple languages, so let us know what you’ve got!
Tailor Your Application: Take a moment to customise your application for this role. We appreciate when candidates align their experiences with the job description, so make it clear how your background fits with our needs in customer care and engagement.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Konecta Digital and SL&E Team for Coca-Cola
✨Know Your Customer Support Basics
Brush up on your customer support fundamentals. Be ready to discuss your previous experiences and how they relate to the role. Think about specific situations where you provided excellent service and how you handled challenges.
✨Show Off Your Language Skills
Since fluency in a European language is key, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in that language, so you can showcase your ability to communicate effectively with diverse clients.
✨Familiarise Yourself with the Brand
Research the major brand you'll be supporting. Understand their products, values, and customer service philosophy. This knowledge will help you answer questions more confidently and show your genuine interest in the role.
✨Prepare for Team Dynamics
As this role involves working in a dynamic team environment, think about your teamwork experiences. Be ready to share examples of how you've collaborated with others to enhance customer satisfaction and how you handle conflicts within a team.
