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- Tasks: Provide exceptional consumer support through online messages and email.
- Company: Join Konecta, a dynamic global firm supporting Coca-Cola.
- Benefits: Flexible part-time hours, hybrid or remote work options, and career growth.
- Other info: Collaborative team environment with exciting projects and support for young professionals.
- Why this job: Be the voice of Coca-Cola and make a real impact in consumer engagement.
- Qualifications: Fluent in Ukrainian and English, with customer support experience preferred.
The predicted salary is between 12 - 15 £ per hour.
Location: Warsaw/ London (hybrid) or remote (if Ukraine or other Eastern Europe markets)
Languages: Ukrainian (Fluent), English (proficiency spoken and written) + Additional Eastern European language (Fluent) is a plus
Contract: 6 months (or first until end of 2026) 2 hours a day, Hybrid (Warsaw or London) or remote (if Ukraine or any other Eastern Europe country) - possible extension beyond 2026
Focusing on Ukraine and any other Eastern Europe Markets (depending on the language)
Join the dynamic field of Consumer Care & Engagement Management with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work with our European wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues.
This is a part-time (Hybrid or remote) position, and you must have some initial Customer Support experience and/or Community Management and speak fluently (native) Ukrainian. Proficiency in English is required for stakeholder communications. An additional Eastern European language – native - would be a plus (Estonian, Lithuanian, Latvian, Romanian, Bulgarian, Serbian, Bosnian, Greek).
If you’re passionate about customer service and have strong communication skills, this part time position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction. Gain experience in delivering exceptional customer service and interact with consumers via Email and Social Media messages (mostly), thanks to our platform Sprinklr.
Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer customer questions and requests online. This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.
Ideal Candidates
- Students or professionals with a degree in Business, Communications, or a related field.
- A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence.
- Effective communicators adept at understanding and resolving customer issues.
- Team players who thrive in collaborative environments.
- Detail-oriented individuals excelling in fast-paced, service-driven settings.
- Enthusiastic learners committed to advancing their customer support skills.
- Proficiency in customer/ consumer support tools and software such as Sprinklr is highly valued.
- Native Ukrainian. Any other proficient Eastern European language is a plus.
- A fluent level of English is a must have.
You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across social media and email.
YOUR ROLE
- Provide exceptional support to consumers through various channels (mainly online messages and email).
- Collaborate with the broader support team to resolve issues and improve service.
- Assist in identifying and implementing service improvement initiatives, we love people with ideas!
- Foster a collaborative team environment focused on excellence in consumer interactions.
- Support in documenting and presenting consumer support strategies and outcomes.
Konecta Consumer support Team is dedicated to exclusively supporting the consumer experience strategy of its client Coca-Cola. You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation. We are an equal employer and welcome applications from all backgrounds. Join us and start your journey with us today!
Consumer Care & Engagement Coordinator - Part Time Ukrainian Speaking employer: Konecta Digital and SL&E Team for Coca-Cola
Contact Detail:
Konecta Digital and SL&E Team for Coca-Cola Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Care & Engagement Coordinator - Part Time Ukrainian Speaking
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms, especially those in the consumer care field. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Knowing about Konecta and Coca-Cola will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of interaction with consumers, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at Konecta.
We think you need these skills to ace Consumer Care & Engagement Coordinator - Part Time Ukrainian Speaking
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in Ukrainian and proficient in English, make sure to highlight your language skills right at the top of your application. If you speak any additional Eastern European languages, don’t forget to mention those too!
Tailor Your Experience: When you’re writing about your past experiences, focus on customer support or community management roles. We want to see how you've engaged with customers and resolved issues, so give us specific examples that showcase your skills.
Be Yourself: We love personality! Don’t be afraid to let your unique voice shine through in your application. Whether it’s in your cover letter or CV, show us what makes you passionate about customer service and why you’d be a great fit for our team.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can get back to you quickly. Plus, it shows you’re serious about joining our awesome team!
How to prepare for a job interview at Konecta Digital and SL&E Team for Coca-Cola
✨Know Your Stuff
Make sure you brush up on your knowledge about Coca-Cola and its consumer engagement strategies. Familiarise yourself with their products, promotions, and any recent news. This will show that you're genuinely interested in the role and the brand.
✨Language Proficiency Matters
Since fluency in Ukrainian and proficiency in English are key for this position, practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences in customer support or community management.
✨Showcase Your Customer Service Skills
Think of specific examples from your past experiences where you successfully resolved customer issues or improved service. Be ready to share these stories, as they highlight your ability to thrive in a fast-paced, service-driven environment.
✨Be a Team Player
This role requires collaboration with a diverse team, so be prepared to discuss how you work well with others. Share examples of how you've contributed to team success in previous roles, and express your enthusiasm for working in a supportive and agile environment.