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- Tasks: Support Coca-Cola consumers by answering queries and enhancing their experience online.
- Company: Join Konecta, a dynamic global firm focused on consumer support.
- Benefits: Flexible part-time hours, hybrid or remote work options, and a supportive team environment.
- Other info: Great opportunity for students to gain valuable experience in a collaborative setting.
- Why this job: Be the voice of Coca-Cola and make a real difference in customer engagement.
- Qualifications: Fluent in three Baltic languages and have some customer support experience.
The predicted salary is between 12000 - 18000 £ per year.
Location: Tallinn/ London/ Warsaw (hybrid) or remote (if Lithuania, Latvia other Eastern Europe markets)
Languages: Estonian (fluent), Lithuanian (fluent), Latvian (fluent), English (fluent)
Contract: 6 months (or first until end of 2026), 4 hours a day, Hybrid (Warsaw, Tallinn London) or remote (if Lithuania, Latvia or any other Eastern Europe country) - possible extension beyond 2026
Focusing on Ukraine and any other Eastern Europe Markets (depending on the language)
Join the dynamic field of Consumer Care & Engagement Management with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work with our European wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues.
This is a part-time (Hybrid or remote) position, and you must have some initial Customer Support experience and/or Community Management and speak 3 fluent Baltic languages (priority on Estonian and Lithuanian). Proficiency in English is required for stakeholder communications. If you’re passionate about customer service and have strong communication skills, this part time position is perfect for you.
Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction. Gain experience in delivering exceptional customer service and interact with consumers via Email and Social Media messages (mostly), thanks to our platform Sprinklr. Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer customer questions and requests online. This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.
Ideal Candidates:
- Students or professionals with a degree in Business, Communications, or a related field.
- A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence.
- Effective communicators adept at understanding and resolving customer issues.
- Team players who thrive in collaborative environments.
- Detail-oriented individuals excelling in fast-paced, service-driven settings.
- Enthusiastic learners committed to advancing their customer support skills.
- Proficiency in customer/ consumer support tools and software such as Sprinklr is highly valued.
- Native Ukrainian. Any other proficient Eastern European language is a plus.
- A fluent level of English is a must have.
Your Role:
- You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across social media and email.
- THIS IS NOT A SALES JOB, you will answer consumer questions and requests regarding a variety of topics.
- Provide exceptional support to consumers through various channels (mainly online messages and email).
- Collaborate with the broader support team to resolve issues and improve service.
- Assist in identifying and implementing service improvement initiatives, we love people with ideas!
- Foster a collaborative team environment focused on excellence in consumer interactions.
- Support in documenting and presenting consumer support strategies and outcomes.
Konecta Consumer support Team is dedicated to exclusively supporting the consumer experience strategy of its client Coca-Cola. You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation. We are an equal employer and welcome applications from all backgrounds. Join us and start your journey with us today!
Consumer Care & Engagement Coordinator Baltics - Part Time employer: Konecta Digital and SL&E Team for Coca-Cola
Contact Detail:
Konecta Digital and SL&E Team for Coca-Cola Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Care & Engagement Coordinator Baltics - Part Time
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Konecta or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your language skills! Since this role requires fluency in multiple Baltic languages, make sure to highlight your proficiency during interviews. Practice speaking about your experiences in these languages to impress the hiring team.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past customer support experiences where you resolved issues or improved service. This will show that you’re not just a talker but someone who can deliver results.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to take the next step in your career.
We think you need these skills to ace Consumer Care & Engagement Coordinator Baltics - Part Time
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in Estonian, Lithuanian, Latvian, and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively with our diverse consumer base!
Tailor Your Experience: When you're writing about your previous roles, focus on any customer support or community management experience you've had. We love seeing how you've resolved issues or improved service in past positions, so don’t hold back!
Be Yourself: We’re all about personality here at StudySmarter! Let your unique voice shine through in your application. Share your passion for customer service and why you think you'd be a great fit for our team.
Apply Through Our Website: To make sure your application gets seen, head over to our website and apply directly there. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Konecta Digital and SL&E Team for Coca-Cola
✨Know Your Stuff
Make sure you understand the role of a Consumer Care & Engagement Coordinator. Familiarise yourself with Coca-Cola's brand values and the kind of customer interactions they expect. Brush up on your knowledge of customer support tools like Sprinklr, as this will show you're ready to hit the ground running.
✨Language Skills on Display
Since fluency in Estonian, Lithuanian, and Latvian is crucial, be prepared to demonstrate your language skills during the interview. You might be asked to respond to hypothetical customer queries in these languages, so practice articulating your thoughts clearly and confidently.
✨Show Your Passion for Customer Service
This role is all about providing exceptional support, so share specific examples from your past experiences where you've gone above and beyond for customers. Highlight your problem-solving skills and how you’ve contributed to improving service in previous roles.
✨Be a Team Player
Collaboration is key in this position, so be ready to discuss how you work within a team. Share instances where you’ve successfully collaborated with others to resolve issues or improve processes. This will demonstrate that you’re not just a lone wolf but someone who thrives in a supportive environment.