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- Tasks: Provide top-tier customer support for Coca-Cola via email, Livechat, and social media.
- Company: Join Konecta, a dynamic global firm focused on consumer support.
- Benefits: Full-time hybrid role with flexible work culture and professional growth opportunities.
- Why this job: Be the voice of Coca-Cola and make a real impact in customer service.
- Qualifications: Fluent in a European language and have some customer support experience.
- Other info: Collaborative team environment with exciting projects and a commitment to service excellence.
The predicted salary is between 30000 - 42000 £ per year.
While we’re not actively recruiting for this position right now, we’re keen to connect with candidates for future openings. If this role aligns with your experience, please apply to register your interest and we’ll reach out when a suitable opportunity arises.
Join the dynamic field of customer support with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work with our European wide team and provide top‑tier support to our client Coca‑Cola. This is a Full time Hybrid position, and you must have some initial Customer Support experience and speak fluently a European Language (French, Spanish, Dutch, Swedish, Norwegian, German, Italian, Polish, Estonian, Portuguese, Croatian, Slovenian, Greek etc…). If you’re passionate about customer service and have strong communication skills, this full‑time position is perfect for you.
Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction. Gain hands‑on experience in delivering exceptional customer service, and interact with consumers via email and Social Media messages, thanks to our platform Sprinklr. You will manage inbound calls from consumers (low volumes), Livechat, email and messages. Our team collaborates very closely with Coca‑Cola’s teams, and most of the work is to answer customer questions and requests online. This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.
Ideal Candidates
- Professionals with a degree in Business, Communications, or a related field.
- A first experience as a customer support specialist with a strong interest in client relations and service excellence.
- Effective communicators adept at understanding and resolving customer issues.
- Team players who thrive in collaborative environments.
- Detail‑oriented individuals excelling in fast‑paced, service‑driven settings.
- Enthusiastic learners committed to advancing their customer support skills.
- Proficiency in customer support tools and software such as Sprinklr is highly valued.
Your Role
- You are a brand ambassador for The Coca‑Cola Company (TCCC), the face of Coca‑Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across social media, Livechat, Phone and email.
- Provide exceptional customer support to clients through various channels (mainly email or online messages).
- Collaborate with the customer support team to resolve issues and improve service.
- Assist in identifying and implementing service improvement initiatives; we love people with ideas!
- Foster a collaborative team environment focused on excellence in customer service.
- Support in documenting and presenting customer support strategies and outcomes.
Konecta Customer support Team is dedicated to exclusively support the consumer experience strategy of its client Coca‑Cola. You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca‑Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation. We are an equal employer and welcome applications from all backgrounds. Join us and start your journey with us today!
Consumer Care and Engagement Coordinator - Multilingual employer: Konecta Digital and SL&E Team for Coca-Cola
Contact Detail:
Konecta Digital and SL&E Team for Coca-Cola Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Care and Engagement Coordinator - Multilingual
✨Tip Number 1
Get your networking game on! Connect with people in the industry, especially those who work at Konecta or in customer support roles. Use platforms like LinkedIn to reach out and engage with them; you never know when a conversation might lead to an opportunity!
✨Tip Number 2
Show off your skills! If you have experience in customer support, think of specific examples where you’ve excelled. Prepare to share these stories during any informal chats or interviews, as they’ll help demonstrate your fit for the role.
✨Tip Number 3
Stay proactive! Even if we’re not actively recruiting right now, keep an eye on our website for updates. Apply through our site to register your interest, and make sure to follow up occasionally to show your enthusiasm for future openings.
✨Tip Number 4
Brush up on your language skills! Since this role requires multilingual abilities, practice speaking and writing in the languages you’re fluent in. This will not only boost your confidence but also make you stand out when the right opportunity comes along.
We think you need these skills to ace Consumer Care and Engagement Coordinator - Multilingual
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love candidates who are genuinely excited about making a difference.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that match the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing your multilingual abilities and customer support experience!
Keep It Clear and Concise: While we appreciate creativity, clarity is key! Make your application easy to read by using clear language and straightforward formatting. We’re looking for effective communicators, so show us you can get your point across without any fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do, so why not?
How to prepare for a job interview at Konecta Digital and SL&E Team for Coca-Cola
✨Know Your Customer Support Basics
Brush up on your customer support knowledge before the interview. Understand common issues customers face and how to resolve them. This will show that you’re not just passionate about customer service, but also knowledgeable about it.
✨Show Off Your Language Skills
Since this role requires multilingual abilities, be prepared to demonstrate your language skills during the interview. Practice answering common customer queries in the languages you speak to showcase your fluency and confidence.
✨Familiarise Yourself with Sprinklr
Get to know the Sprinklr platform, as it’s a key tool for this position. If possible, explore its features and functionalities so you can discuss how you would use it to enhance customer interactions during the interview.
✨Bring Ideas for Service Improvement
Think of a few ideas or initiatives that could improve customer service. This shows your proactive attitude and willingness to contribute to the team. Be ready to discuss these ideas and how they align with the company’s goals.
