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- Tasks: Support Coca-Cola customers through various channels and enhance their experience.
- Company: Join Konecta, a dynamic global firm focused on consumer support.
- Benefits: Hybrid work model, supportive team culture, and opportunities for growth.
- Why this job: Be the voice of Coca-Cola and make a real difference in customer satisfaction.
- Qualifications: Experience in customer support or community management, fluent English required.
- Other info: Collaborative environment with exciting projects and flexibility for young professionals.
The predicted salary is between 36000 - 60000 £ per year.
Location: London
Languages: English (Fluent)
Contract: Permanent 37.5h a week, full time, Hybrid
Focusing on Republic Ireland, Northern Ireland & GB Markets
Join the dynamic field of Community Management and customer support with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work with our European wide team and provide top-tier support to our client Coca-Cola. This is a full-time, hybrid position.
Candidates must have initial experience in Customer Support and/or Community Management. Fluency in English is required, and experience working with Irish consumers and the Irish market is highly advantageous. This role is Hybrid, with 2/3 days in the office (Near South Quay/ Canary Wharf). If you’re passionate about customer service and have strong communication skills, this full-time position is perfect for you.
Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction. Gain hands-on experience in delivering exceptional customer service, and interact with consumers via phone, LifeChat, email and Social Media messages, thanks to our platform Sprinklr. Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer customer questions and requests online. This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.
Ideal Candidates
- Experience working with Irish consumers and the Irish market is highly advantageous.
- A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence.
- Effective communicators adept at understanding and resolving customer issues.
- Team players who thrive in collaborative environments.
- Detail-oriented individuals excelling in fast-paced, service-driven settings.
- Enthusiastic learners committed to advancing their customer support skills.
- Proficiency in customer support tools and software such as Sprinklr is highly valued.
- A fluent level of English is essential.
Your Role
- You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across phone, social media, livechat and email.
- THIS IS NOT A SALES JOB, you will answer consumer questions and requests regarding a variety of topics.
- Provide exceptional customer support to clients through various channels (mainly email or online messages).
- Collaborate with the customer support team to resolve issues and improve service.
- Assist in identifying and implementing service improvement initiatives, we love people with ideas!
- Foster a collaborative team environment focused on excellence in customer interactions.
- Support in documenting and presenting customer support strategies and outcomes.
Konecta Customer support Team is dedicated to exclusively support the consumer experience strategy of its client Coca-Cola. You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation. We are an equal employer and welcome applications from all backgrounds. Join us and start your journey with us today!
Consumer Care and Engagement Coordinator - GB and Irish Markets employer: Konecta Digital and SL&E Team for Coca-Cola
Contact Detail:
Konecta Digital and SL&E Team for Coca-Cola Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Care and Engagement Coordinator - GB and Irish Markets
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Konecta or Coca-Cola. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle tricky situations with consumers. Show us your problem-solving skills and how you can keep customers happy!
✨Tip Number 3
Be ready to showcase your communication skills. Whether it’s through role-play or discussing past experiences, we want to see how you connect with customers and resolve their issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at Konecta.
We think you need these skills to ace Consumer Care and Engagement Coordinator - GB and Irish Markets
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Consumer Care and Engagement Coordinator. Highlight any experience you have in customer support or community management, especially if it relates to the Irish market. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you're excited about working with Coca-Cola. Share specific examples of how you've excelled in similar roles, and let your personality come through.
Show Off Your Communication Skills: Since this role involves a lot of interaction with consumers, make sure your written application showcases your communication skills. Keep your language clear and engaging, and don’t forget to proofread for any typos or errors – we love detail-oriented candidates!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and really interested in joining our team!
How to prepare for a job interview at Konecta Digital and SL&E Team for Coca-Cola
✨Know Your Stuff
Before the interview, make sure you research Konecta and Coca-Cola. Understand their values, mission, and the specifics of the Consumer Care and Engagement role. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Showcase Your Experience
Highlight any previous experience you have in customer support or community management, especially if it relates to the Irish market. Be ready to share specific examples of how you've resolved customer issues or improved service in past roles.
✨Practice Your Communication Skills
Since this role requires strong communication skills, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering common interview questions.
✨Bring Ideas to the Table
The job description mentions a love for ideas, so think about potential service improvement initiatives you could suggest during the interview. This shows that you're proactive and ready to contribute to the team right from the start.
