At a Glance
- Tasks: Be the voice of Coca-Cola, providing top-tier support to consumers across various channels.
- Company: Join Konecta, a dynamic global firm focused on consumer care and engagement.
- Benefits: Enjoy a hybrid work model, competitive salary, and a vibrant office environment.
- Other info: Collaborative team culture with opportunities for professional growth and exciting projects.
- Why this job: Make a real impact in customer service while working with a globally recognised brand.
- Qualifications: Fluent in English and Danish, with customer support or community management experience.
The predicted salary is between 30000 - 40000 £ per year.
Location: London
Languages: English (fluent) and Danish (fluent)
Contract: Permanent, 37.5h a week, full time, Hybrid
Focusing on GB markets and Danish Markets, 8 hours a day, 5 days a week, between 09:00-17:00.
Join the dynamic field of Consumer Care & Engagement Management with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work remotely with our European wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues.
This is a Full time Hybrid position, and you must have some initial Customer Support experience and/or Community Management and speak fluently English and Danish. This role is Hybrid, with 2/3 days in our beautiful and fun office (Near South Quay/Canary Wharf). If you’re passionate about customer service and have strong communication skills, this fulltime position is perfect for you.
Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction. Gain experience in delivering exceptional customer service and interact with consumers via LifeChat, Phone, email (Mostly) and Social Media messages, thanks to our platform Sprinklr. Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer customer questions and requests online. This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.
Ideal Candidates:
- Professionals with a degree in Business, Communications, or a related field.
- A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence.
- Effective communicator adept at understanding and resolving customer issues.
- Team players who thrive in collaborative environments.
- Detail oriented individuals excelling in fast-paced, service driven settings.
- Enthusiastic learners committed to advancing their customer support skills.
- Proficiency in customer support tools and software such as Sprinklr is highly valued.
- A fluent level of English and Danish is essential.
Your Role:
- You are a brand ambassador for The Coca-Cola Company, the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across Phone, social media, Livechat and email.
- This is not a sales job; you will answer consumer questions and requests regarding a variety of topics.
- Provide exceptional customer support to clients through various channels, mainly email or online messages.
- Collaborate with the customer support team to resolve issues and improve service.
- Assist in identifying and implementing service improvement initiatives.
- Foster a collaborative team environment focused on excellence in customer interactions.
- Support in documenting and presenting customer support strategies and outcomes.
Konecta Customer support Team is dedicated exclusively to supporting the consumer experience strategy of its client Coca-Cola. You will be employed by Konecta and will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation. We are an equal employer and welcome applications from all backgrounds. Join us and start your journey with us today!
Consumer Care and Engagement Coordinator - Danish & English employer: Konecta Digital and SL&E Team for Coca-Cola
At Konecta, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our hybrid work model allows you to enjoy the flexibility of remote work while also engaging with a supportive team in our lively London office near South Quay/Canary Wharf. With a strong focus on employee growth, we provide opportunities to enhance your customer support skills while working closely with renowned clients like Coca-Cola, making this a rewarding environment for passionate professionals.
Contact Details:
Konecta Digital and SL&E Team for Coca-Cola Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Care and Engagement Coordinator - Danish & English
✨Tip Number 1
Get to know the company inside out! Research Konecta and Coca-Cola, their values, and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online platforms to get comfortable with common customer service scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team!
We think you need these skills to ace Consumer Care and Engagement Coordinator - Danish & English
Some tips for your application 🫡
Show Your Passion for Customer Care:When writing your application, let us see your enthusiasm for customer service shine through! Share any relevant experiences that highlight your commitment to helping others and resolving issues.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how your background aligns with our needs, especially in customer support and community management.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Konecta.
How to prepare for a job interview at Konecta Digital and SL&E Team for Coca-Cola
✨Know Your Stuff
Before the interview, make sure you understand the role of a Consumer Care and Engagement Coordinator. Familiarise yourself with Coca-Cola's brand values and their customer service approach. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Language Skills
Since fluency in both English and Danish is essential, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both languages, so you can switch seamlessly if needed. This will highlight your proficiency and adaptability.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities in customer support situations. Think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Teamwork and Collaboration
This role requires working closely with a team, so be ready to discuss your experience in collaborative environments. Share specific examples of how you've contributed to team success in previous roles, especially in customer support or community management settings. Highlight your ability to thrive in a fast-paced, service-driven atmosphere.
