Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage debtors, ensure timely payments, and resolve account queries.
- Company: Join KONE, a company that values innovation and collaboration.
- Benefits: Enjoy a supportive culture, career growth opportunities, and work-life balance.
- Other info: Be part of a team that values sustainability and ethical practices.
- Why this job: Make a real impact by helping customers and improving financial processes.
- Qualifications: Two years of credit control experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The Regional Credit Controller reports into the Service Regional Collections Team Leader and is responsible for conducting collection activities, managing the debtors, ensuring timely payments are made, reconciling accounts, and resolving account queries, invoice disputes, and aged debt recovery for regional customers.
Responsibilities will include (but are not limited to):
- Taking responsibility for debt accounts to ensure the monies owed are collected in line with agreed payment days and any outstanding issues are resolved.
- Ensuring that debt is collected within set targets and outstanding monies are actively chased.
- Identifying, recording, and processing end to end dispute resolution.
- Conducting collection calls in a structured way and updating and maintaining notes in multiple systems.
- Managing customers with complex billing requirements across multiple sites.
- Recording invoice disputes in the credit management system.
- Resolving invoice disputes, conducting investigations through to root cause resolution and systems or process fix.
- Processing credit and credit re-bill requests in the system as required.
- Responsible for account reconciliations end to end AR.
- Attending regular regional debt calls and ledger reviews.
- Building and maintaining excellent working relationships with customers and internal key stakeholders.
Skills & Experiences:
- Minimum two years’ experience of Credit Control and Debt Collection or Customer Service dispute resolution.
- Comfortable working in a high volume and fast-paced environment.
- Service background is preferred.
- Good communications in both written & spoken English.
- CRM, Salesforce is beneficial.
- User knowledge of SAP is desirable.
- Sound IT skills - Intermediate Excel (Pivot Tables, VLOOKUP).
- Competent negotiator and influencer.
- Detail focused.
- Collaborative team player and able to work independently.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Regional Credit Controller in Woking employer: KONE
Contact Detail:
KONE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Credit Controller in Woking
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Regional Credit Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to credit control and debt collection. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how it aligns with the job description.
✨Tip Number 3
Show off your skills! When you get the chance to meet potential employers, be ready to discuss specific examples of how you've successfully managed debt recovery or resolved disputes in the past. This will help you stand out as a detail-focused candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Regional Credit Controller in Woking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your credit control and debt collection experience, and don’t forget to mention any relevant software knowledge like SAP or Salesforce.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Regional Credit Controller role. Share specific examples of how you've successfully managed debtors and resolved disputes in the past.
Show Off Your Communication Skills: Since good communication is key in this role, make sure your written application is clear and concise. Use professional language but keep it friendly – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at KONE
✨Know Your Numbers
As a Regional Credit Controller, you'll be dealing with debt accounts and payments. Brush up on your financial knowledge and be ready to discuss how you've successfully managed collections in the past. Be specific about targets you've met and how you resolved disputes.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare examples of how you've built relationships with customers and internal stakeholders. Think about times when your negotiation skills made a difference in resolving issues or collecting debts.
✨Familiarise Yourself with Relevant Tools
Since experience with CRM systems like Salesforce and SAP is beneficial, make sure you're comfortable discussing your proficiency with these tools. If you have experience with Excel, be prepared to talk about how you've used it for data analysis or reporting.
✨Demonstrate Your Problem-Solving Skills
The job involves resolving invoice disputes and conducting investigations. Prepare to share specific examples of how you've tackled complex billing issues in the past. Highlight your detail-oriented approach and how you ensure root causes are addressed.