The CSE (Customer Solutions Engineer) provides technical support to the sales team to develop, sell and successfully implement KONE products and service solutions that meet customers' needs. You are responsible for taking ownership of the order handling process in terms of defining specifications, details, dimensions, CAD, and layout drawings and estimation of installation and delivery times and costs, as well as managing any customer's technical questions and supporting the Sales and Operations teams with technical issues.
Customer relationship Management
- Supports the Salesperson by analyzing customers' technical needs and develops proposals outlining how KONE's products and services can provide clear solutions to meet these needs.
- Customer contact for technical questions. May participate in planning / specification meetings with contractors, architects, and owners.
- Attend meetings and co-ordinate with project design team (Developers, architects, main contractors, and structural and consulting engineers).
Technical sales support in the Customer Process
- Provides technical and costing support for the sales process.
- Coordinates specifications and delivery times with the Supply Line, Sourcing, or local subcontractors.
- Accountable for solution engineering.
- Ensures that the proposed solution fulfils the codes, regulations, and safety requirements.
- To control costs and have a financial understanding of each project worked on.
- To provide all in-house engineering and technical advice across the product and process range.
- To carry out traffic analysis as required.
Technical support in the Delivery process
- Accountable for solution engineering.
- Accountable for technical site surveys.
- Organizes the order process and documentation.
- To create a plan for each project and ensure the project runs to schedule.
- Manages the drawing and related documents.
- Makes the material specifications for KONE and local material. Checks and updates the specification based on contract and variations.
- Organizes the purchasing of the required materials.
- Site inspections as required.
- Arranges and completes the project handover process to Operations team.
- Adherence to company ISO procedures.
- Engineering / technical background (Diploma/Degree in mechanical engineering preferable) or equivalent lift and/or Escalator engineering experience.
- Must have excellent communication skills.
- Must be customer focused with excellent attention to detail.
- Basic AutoCAD experience. Although training will be made available.
- Revit & Navisworks experience is desirable.
- IT literacy. Fluent in Microsoft Office 365.
- Previous experience of elevator/escalator industry and capability to survey and assess existing equipment is desirable.
- Driving license
- Enthusiastic about engineering and willing to learn.
- Benefits: Competitive Salary, 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Private Medical Insurance, Hybrid Working, Car & Bonus.
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Customer Solutions Engineering, Lift & Escalators, KONE Warrington employer: KONE
KONE is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary alongside generous benefits such as 25 days of holiday, private medical insurance, and a commitment to sustainability. Our innovative and collaborative work culture fosters trust and respect among colleagues, ensuring that every team member's contributions are valued and recognised. With endless support from experienced leaders and opportunities for professional development, KONE is dedicated to helping you achieve your career aspirations while maintaining a healthy work-life balance in the vibrant city of London.
