At a Glance
- Tasks: Provide essential admin support for our Heathrow Team, ensuring smooth operations.
- Company: Join KONE, a leader in the lift and escalator industry with a collaborative culture.
- Benefits: Enjoy competitive salary, 20 days holiday, pension scheme, and wellness perks.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be the voice of KONE and make a real impact on customer satisfaction.
- Qualifications: Good customer service skills and basic technical understanding are a plus.
The predicted salary is between 22950 - 28050 £ per year.
We have an exciting admin position to join our Heathrow Team based at our Slough office, to work on a 4 on 4 off rotation, with working hours 6pm-6am.
Purpose
The Operational Support is the voice of KONE, focusing on specific admin domains. You will be responsible for providing administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer-facing activities in the field. The administrative support covers activities related to Maintenance Operations, Sales Support, Third Party Inspection and Reporting. The Operational Support also supports customers directly for more complex customer queries forwarded by the Customer Service Agents or other departments. You will mainly interact with Managers, supervisors, Field Technicians, KONE Customer Service Organization and KONE Shared Services. The Operational Support ensures responsiveness towards customers by keeping up with quality and SLA levels.
Key Responsibilities:
- General administrative support for the Heathrow Service Contract and Maintenance Supervisors:
- Running daily reports
- Data entry - creating and updating records and databases
- Receiving maintenance visit sheets and closing service orders
- Managing invoices
- Ordering clothing items/tools for engineers
- Ordering stationary/office supplies
- Ordering parts to cost centre as per management request (non-stock or quote items)
- Locating stock placement in stores
- Managing call outs
- Creation of Service Orders
- Receiving and storing timesheets, vehicle checklists and overtime authorisation documents (electronically stored & physical copies) & scanning these to payroll weekly
- Chasing up missing engineer timesheets with shift managers
- Creation of a monthly engineer timesheet log spreadsheet including engineer sicknesses, holidays, overtime etc. which is sent to payroll
- Manage any Payroll queries/amendments
- Manage and resolve customer queries
- Ad hoc administrative tasks
Key Skills:
- Good customer service experience
- Capability to have basic technical understanding is an asset
- Experience in inter-office and customer communications
- User knowledge of Salesforce, SAP, Maximo is desirable
- Previous working experience in relevant field is beneficial
- Contractual and financial understanding
- Experience in reporting, data management and general admin
- Good communication & interpersonal skills
- Good written & spoken English
- Good skills with MS Office tools and applications
- Highly organized, detail-oriented & ability to multi-task at ease
Please ensure that a current CV is attached to your application.
What KONE can offer:
We offer a competitive salary, 20 days holiday and 8 additional Bank Holidays, 1 volunteering day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift and escalator industry, Bonus, Kone Discounts, Dental Plan, Medical Insurance, Gymflexi Membership, 24/7 GP Support & Wellbeing Access.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on KONE Careers.
Operational Support - Heathrow Airport in Slough employer: KONE
KONE is an exceptional employer, offering a dynamic and collaborative work environment where every employee's contribution is valued. With a strong focus on career progression, comprehensive training opportunities, and a commitment to sustainability, KONE empowers its Escalator Engineers in Scotland to thrive both professionally and personally. Enjoy competitive salaries, generous holiday allowances, and a culture that prioritises trust, respect, and recognition of good performance.
