At a Glance
- Tasks: Lead and coach a team to achieve maintenance operations targets at Heathrow Airport.
- Company: Join KONE, a leader in the lift and escalator industry with a supportive culture.
- Benefits: Enjoy competitive salary, 25 days holiday, hybrid working, and wellness support.
- Other info: Great career development opportunities and a chance to work in a fast-paced setting.
- Why this job: Make a real impact on safety and customer experience in a dynamic environment.
- Qualifications: Proven leadership skills and a strong technical background in quality management.
The predicted salary is between 50000 - 65000 £ per year.
The Service Manager leads and coaches the team of Maintenance Supervisors to reach the Maintenance operations targets and objectives.
Key Responsibilities
- Accountable for safety of employees and end-users, ensuring safety is a mindset without any compromises.
- Accountable for leading the Maintenance Operations and ensuring the quality and profitability of service delivery.
- Accountable for making sure that individual target setting, and action planning takes place annually, and is followed up in regular reviews (Field Operations Management Model FOMM).
- Accountable for making sure that safety and business process are regularly audited, and needed corrective actions identified and implemented.
- Accountable for team’s received orders as well as that short- and long-term monetary targets are met, and that work is executed and invoiced.
- Leads and coaches the team of supervisors and manages the performance of the team through weekly 1-on-1 discussions with supervisors, regular field/customer visits with supervisors and regular field audits with supervisors.
- Coaches team of supervisors and technicians to be customer centric.
- Accountable that customer experience acceleration touchpoints are followed during the whole maintenance contract lifecycle.
- To be on site at Heathrow Airport at least 3-4 days a week and to work two evenings a month.
Key Experiences
- Proven team development and leadership experience.
- Industry or experience working in infrastructure or construction projects is highly desirable.
- Strong technical background in quality management is essential.
- Excellent communication and people skills, enabling you to build positive relationships with internal and external stakeholders.
- Proficiency in coordinating maintenance activities, managing work orders, and ensuring timely completion of tasks.
- Demonstrated project management skills and ability to lead initiatives through to completion.
- Comfortable working in fast-paced, complex, and changing environments.
- Experience supporting or conducting audits (internal or external).
- High attention to detail and a proactive approach to problem-solving.
- Providing exceptional customer service.
What KONE can offer
- We offer a competitive salary, 25 days holiday and 8 additional Bank Holidays, 1 volunteering day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals.
- Endless support from experienced leaders within the lift and escalator industry.
- Bonus, Dental Plan, Private Medical Insurance, Car/Car Allowance, GymFlexi Membership, KONE Discounts, 24/7 GP Support & Wellbeing Access and hybrid working.
Service Operations Manager - Heathrow Airport employer: KONE
KONE is an exceptional employer, particularly for the Service Operations Manager role at Heathrow Airport, where you will thrive in a dynamic and supportive environment. With a strong focus on employee development, competitive benefits including a generous holiday allowance, private medical insurance, and wellness support, KONE fosters a culture of safety and excellence. The opportunity to lead a dedicated team while enjoying the unique atmosphere of one of the world's busiest airports makes this position both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Manager - Heathrow Airport
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Operations Manager - Heathrow Airport at KONE!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like KONE or be willing to refer you for that Service Operations Manager - Heathrow Airport position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from KONE who’s on the lookout for their next Service Operations Manager - Heathrow Airport star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Operations Manager - Heathrow Airport role at KONE!
We think you need these skills to ace Service Operations Manager - Heathrow Airport
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at KONE. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at KONE
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at KONE. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
