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- Tasks: Support the sales team with admin tasks and customer account management.
- Company: Join KONE, a leader in the lift and escalator industry, known for innovation.
- Benefits: Enjoy competitive salary, 25 days holiday, hybrid working, and wellness support.
- Why this job: Be part of a collaborative team that values your input and growth.
- Qualifications: Previous sales or customer service experience is a plus; strong communication skills required.
- Other info: Gain hands-on experience with CRM tools and develop valuable professional skills.
The predicted salary is between 28800 - 43200 £ per year.
The Sales Support provides essential support to the sales team, ensuring smooth and efficient operations. This role involves managing administrative tasks, managing customer accounts, and assisting with sales processes in the pre-sales phase of the sales cycle to help the team achieve its targets.
Key Experiences & Skills:
- Sales support, manage pricing and tender offering
- Supports salesperson during tender submissions by gaining quotations for subcontractors and third-party items required.
- Completion of requests for credit checks.
- Completion of PQQs and quality questionnaires on tender returns.
- Utilises Tendering tools and CRM to collate documentation.
- Collaborates with sales personnel to ensure accurate customer data (CRM).
- Creation of Asset Management reports following surveys.
Customer relationship coordination:
- Supports development of customer relationships, customer loyalty and satisfaction.
- Qualifies leads with customers and organises sales visits.
Manage Sales Funnel:
- Collaborates with the sales and operational teams to drive results through orders, contracts.
- Owns the Coordination and submission of tenders.
People:
- Collaborates with Internal teams.
- Engages with the team members to achieve better results through sharing of best practices.
Key Skills & Experiences:
- Previous experience in Sales or Customer Service desirable.
- Advanced Microsoft and CRM (Salesforce) literacy.
- Good administrative skills.
- Excellent interpersonal and team working skills.
- Effective communication skills in English (written and spoken).
- Attention to detail.
What KONE can offer:
We offer a competitive salary, 25 days holiday and 8 additional Bank Holidays, 1 volunteering day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift and escalator industry, Quarterly Commission, Kone Discounts, 24/7 GP Support & Wellbeing Access and hybrid working.
Sales Support employer: KONE
Contact Detail:
KONE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support
✨Tip Number 1
Familiarise yourself with CRM systems, especially Salesforce, as this role heavily relies on managing customer data. Consider taking a short online course or tutorial to boost your confidence and skills in using these tools.
✨Tip Number 2
Brush up on your administrative skills by practising tasks like creating reports and managing documentation. Being organised and detail-oriented will set you apart, so consider using tools like spreadsheets to simulate the kind of reports you might need to create.
✨Tip Number 3
Network with professionals in sales support roles or related fields. Join relevant online forums or LinkedIn groups where you can ask questions and gain insights about the industry, which could give you an edge during interviews.
✨Tip Number 4
Prepare for potential interview questions by thinking about how you've previously supported sales teams or managed customer relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
We think you need these skills to ace Sales Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support or customer service. Emphasise your administrative skills and familiarity with CRM systems, particularly Salesforce, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Sales Support position. Mention specific experiences that demonstrate your ability to manage customer accounts and support sales processes effectively.
Showcase Your Skills: Highlight your advanced Microsoft skills and attention to detail in your application. Provide examples of how you've successfully collaborated with teams or managed customer relationships in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Clear and effective communication is key, so ensure your written English is polished and professional.
How to prepare for a job interview at KONE
✨Know Your Sales Support Role
Familiarise yourself with the specific responsibilities of a Sales Support role. Understand how managing administrative tasks and customer accounts contributes to the sales process, and be ready to discuss how your previous experiences align with these duties.
✨Showcase Your CRM Skills
Since advanced CRM literacy is crucial for this position, be prepared to talk about your experience with CRM systems, particularly Salesforce. Highlight any specific examples where you used CRM tools to improve sales processes or customer relationships.
✨Demonstrate Attention to Detail
Attention to detail is key in this role, especially when managing tenders and customer data. During the interview, provide examples of how you've successfully managed detailed tasks in the past, ensuring accuracy and efficiency.
✨Emphasise Team Collaboration
This role requires collaboration with various teams. Be ready to discuss how you've worked effectively within a team environment, sharing best practices and supporting colleagues to achieve common goals.
