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- Tasks: Manage collections and administrative duties in a fast-paced environment.
- Company: Join KONE, a leader in the lift and escalator industry with a collaborative culture.
- Benefits: Competitive salary, 25 days holiday, hybrid working, and professional development opportunities.
- Other info: Enjoy a supportive environment focused on sustainability and employee engagement.
- Why this job: Make a real impact while building relationships and enhancing your career.
- Qualifications: 1-2 years in Credit Control, strong communication skills, and detail-oriented.
The predicted salary is between 28800 - 43200 £ per year.
The Regional Credit Controller reports into the Service Regional Collections Manager and is responsible for conducting collection activity and some administrative duties relating to the Credit Control Team.
Responsibilities will include (but are not limited to):
- Assist with managing inbound mail in Outlook.
- Provide copy invoices and SOA as and when requested.
- Answering inbound phone calls.
- Obtain customer contact details and update relevant systems to ensure that future communications are distributed by e-mail.
- Processing credit and credit re-bill requests in the system as required.
- Taking responsibility for debt accounts to ensure the monies owed are collected in line with agreed payment days and any outstanding issues are resolved.
- Ensuring that debt is collected within set targets and outstanding monies are actively chased.
- Identifying, recording, and processing end-to-end dispute resolution.
- Conducting collection calls in a structured way and updating and maintaining notes in multiple systems.
- Responsible for account reconciliations end to end AR.
- Attending regular regional debt calls and ledger reviews.
- Building and maintaining excellent working relationships with customers and internal key stakeholders.
- Other ad-hoc admin duties as required.
Skills & Experiences:
- Minimum 1-2 years experience in Credit Control.
- Comfortable working in a high volume and fast-paced environment.
- Service background is desirable.
- Good communication skills in both written and spoken English.
- Confident telephone manner.
- Sound IT skills – Microsoft Office – SharePoint - Intermediate Excel.
- Detail focused.
- Collaborative team player and able to work independently.
- Reliable and target driven.
- CRM, Salesforce is beneficial.
- Knowledge of SAP is desirable.
What KONE can offer:
We offer a competitive salary, 25 days holiday and 8 additional bank holidays, 1 volunteering day, pension scheme, development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift and escalator industry, quarterly commission, 24/7 GP support & wellbeing access and hybrid working.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Regional Credit Controller - 9month FTC employer: KONE
Contact Detail:
KONE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Credit Controller - 9month FTC
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Regional Credit Controller role.
✨Tip Number 2
Prepare for those interviews! Research KONE and understand their values and culture. Be ready to discuss how your experience aligns with their needs, especially in credit control and customer relations.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the KONE team.
We think you need these skills to ace Regional Credit Controller - 9month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in credit control and any relevant skills. We want to see how your background aligns with the responsibilities listed in the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Regional Credit Controller role. Share specific examples of how you've successfully managed debt accounts or resolved disputes in the past.
Show Off Your Communication Skills: Since good communication is key in this role, make sure your written application reflects that. Keep your language clear and professional, and double-check for any typos or errors before hitting send. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at KONE
✨Know Your Numbers
As a Regional Credit Controller, you'll be dealing with financial figures daily. Brush up on your understanding of credit control metrics and be ready to discuss how you've successfully managed debt accounts in the past. This shows you’re not just familiar with the role but also confident in handling the responsibilities.
✨Master the Tech
Familiarise yourself with the software mentioned in the job description, like Microsoft Office, SharePoint, and any CRM systems. If you have experience with SAP, make sure to highlight it. Being tech-savvy will give you an edge and show that you're prepared for the fast-paced environment.
✨Communication is Key
Since you'll be handling inbound calls and maintaining relationships with customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in resolving disputes or collecting debts. A confident telephone manner can set you apart!
✨Show Your Team Spirit
This role requires collaboration with both customers and internal stakeholders. Think of instances where you've worked as part of a team to achieve a common goal. Emphasising your ability to work independently while also being a reliable team player will resonate well with the interviewers.