At a Glance
- Tasks: Manage debtors, ensure timely payments, and resolve account queries.
- Company: Join a dynamic team focused on regional collections.
- Benefits: Competitive salary, flexible working hours, and career development opportunities.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
- Why this job: Make a real impact by helping customers and improving financial processes.
- Qualifications: Two years' experience in Credit Control or Customer Service required.
The predicted salary is between 30000 - 40000 £ per year.
The Regional Credit Controller reports into the Service Regional Collections Team Leader and is responsible for conducting collection activities, managing the debtors, ensuring timely payments are made, reconciling accounts, and resolving account queries, invoice disputes, and aged debt recovery for regional customers.
Responsibilities will include (but are not limited to):
- Taking responsibility for debt accounts to ensure the monies owed are collected in line with agreed payment days and any outstanding issues are resolved.
- Ensuring that debt is collected within set targets and outstanding monies are actively chased.
- Identifying, recording, and processing end to end dispute resolution.
- Conducting collection calls in a structured way and updating and maintaining notes in multiple systems.
- Managing customers with complex billing requirements across multiple sites.
- Recording invoice disputes in the credit management system.
- Resolving invoice disputes, conducting investigations through to root cause resolution and systems or process fix.
- Processing credit and credit re-bill requests in the system as required.
- Responsible for account reconciliations end to end AR.
- Attending regular regional debt calls and ledger reviews.
- Building and maintaining excellent working relationships with customers and internal key stakeholders.
Qualifications:
- Minimum two years' experience of Credit Control and Debt Collection or Customer Service dispute resolution.
- Comfortable working in a high volume and fast-paced environment.
- Service background is preferred.
- Good communications in both written & spoken English.
- CRM, Salesforce is beneficial.
- User knowledge of SAP is desirable.
- Sound IT skills - Intermediate Excel (Pivot Tables, VLOOKUP).
- Competent negotiator and influencer.
- Detail focused.
- Collaborative team player and able to work independently.
Regional Credit Controller employer: KONE
KONE is an exceptional employer, offering a dynamic and collaborative work environment where every employee's contribution is valued. With a strong focus on career progression, comprehensive training opportunities, and a commitment to sustainability, KONE empowers its Escalator Engineers in Scotland to thrive both professionally and personally. Enjoy competitive salaries, generous holiday allowances, and a culture that prioritises trust, respect, and recognition of good performance.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Credit Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and credit control sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for credit control roles and practice your answers. We want you to shine when discussing your experience with debt collection and dispute resolution.
✨Tip Number 3
Show off your skills! Bring examples of how you've successfully managed complex billing issues or resolved disputes in previous roles. This will help you stand out as a detail-focused candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Regional Credit Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in credit control and debt collection. We want to see how you've managed accounts, resolved disputes, and built relationships with customers. Customising your CV to match the job description will help us see you as a great fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs. We love seeing enthusiasm and a bit of personality, so don’t hold back!
Showcase Your Communication Skills:Since good communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and professional. We want to see that you can articulate your thoughts well, just like you would in a collection call!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at KONE
✨Know Your Numbers
As a Regional Credit Controller, you'll be dealing with figures all day long. Brush up on your financial knowledge and be ready to discuss your experience with debt collection and account reconciliations. Be prepared to share specific examples of how you've successfully managed debt accounts in the past.
✨Master the Art of Communication
Since this role involves building relationships with customers and stakeholders, practice your communication skills. Think about how you can clearly explain complex billing issues or disputes. Prepare to demonstrate your ability to negotiate and influence during the interview.
✨Showcase Your Problem-Solving Skills
You'll need to resolve invoice disputes and conduct investigations into root causes. Come equipped with examples of challenges you've faced in previous roles and how you tackled them. Highlight your detail-oriented approach and any systems or processes you've improved.
✨Familiarise Yourself with Relevant Tools
If you have experience with CRM systems, Salesforce, or SAP, make sure to mention it. If not, do a bit of research on these tools so you can speak confidently about how you'd use them in the role. Being tech-savvy will definitely give you an edge!
