At a Glance
- Tasks: Support customers and colleagues while providing top-notch service in a dynamic environment.
- Company: Join KONE, one of the world's best employers, known for its open culture.
- Benefits: Enjoy a competitive salary, generous leave, and opportunities for personal development.
- Other info: Be part of a collaborative team focused on innovation and sustainability.
- Why this job: Make a real impact by enhancing customer experiences and driving improvements.
- Qualifications: Customer-friendly attitude, excellent communication skills, and problem-solving abilities.
The predicted salary is between 30000 - 40000 £ per year.
A Customer Service Specialist employee of KDB has the right 'Service Mindset'.
It is a broad and challenging role.
Do you enjoy planning, do you have an eye for detail and are you enthusiastic about quickly and proactively switching between Customers and with your colleagues?
During every contact moment with the Customer, you are busy as a Customer Service Specialist to provide a high level of service in a professional manner.
Your role is characterized by versatility and taking care of (internal) Customer experience.
Your valuable contribution as a member of the team is to assist the Customer as quickly and pleasantly as possible and to provide a suitable solution.
Do you want to work for one of the world's best employers (Forbes) and do you think it is important that a company is open and informal and offers space for your development?
Then you are the Customer Service Specialist we are looking for!
- Tasks and responsibilities
- Providing support to customers, sales team, Service Managers and Technicians.
- Dealing with Customer queries, questions about quotes, invoices, complaints, KONE Online, maintenance and repair execution dates, adjustments of contact persons and requests from technicians.
- Friendly and professional acceptance and registration of fault reports by telephone or e-mail.
- Dispatching fault reports on automatic doors to the right service technician.
- Daily management, planning and guidance of technicians and managing contact with KONE Customers.
- As a Customer Service Specialist, you continuously work in a dynamic environment between Service Technicians, Field Managers and Customers about the progress of the assignments.
- You proactively contribute improvements to optimize the work process and increase the quality within the team. We want to win together!
- You are an integral part of the system and ensure our customers are satisfied.
The ideal candidate should have
- As a Customer Service Specialist, you have a customer-friendly attitude, excellent communication skills both written and spoken English.
- You enjoy independence, know how to tackle things and have problem-solving skills with the Customer as the central focus.
- Proactive attitude and perseverance.
- Experience in a Customer Service environment is a plus.
- You like a dynamic position and enjoy working together on improvements.
- Living in the Nottingham area.
- Quick learner and able to take and execute instructions.
- You get energy from planning, organizing, quick switching and Customer contact.
- You are a driven and enthusiastic person with an eye for detail.
- Good computer skills, including MS Office package (Word, Excel, Outlook, Power Point, SAP).
- KDB - KONE Doors Business
What we offer
- A competitive salary.
- Generous leave: 25 days plus bank holidays, 1 sustainable employability day based on 40 hours
- Ample opportunities to develop yourself further by following training and education.
- Pension
- Working for an international market leader where you have the prospect of further growth.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.
Sustainability is an integral part of our culture and the daily practice.
We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.
In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers. kone. com/en/
Customer Service Specialist - Desk Based in Nottingham employer: KONE
KONE is an exceptional employer, offering a dynamic and collaborative work environment where every employee's contribution is valued. With a strong focus on career progression, comprehensive training opportunities, and a commitment to sustainability, KONE empowers its Escalator Engineers in Scotland to thrive both professionally and personally. Enjoy competitive salaries, generous holiday allowances, and a culture that prioritises trust, respect, and recognition of good performance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - Desk Based in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KONE. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KONE before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist - Desk Based in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KONE:Your cover letter is your chance to shine! Tell us why you want to work at KONE specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KONE!
How to prepare for a job interview at KONE
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
