KONE is seeking a Customer Service Team Leader for Nights to oversee the nightly operations, ensure adherence to dispatch strategy and deliver high-quality service to clients across geographies. The role combines supervisory duties with hands-on operations to maintain efficient workflows and timely engineer dispatch.
The successful candidate will manage a team, drive performance against KPIs, and uphold customer-centric service while coordinating with other departments.
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Night Dispatch Team Leader – Customer Service employer: KONE
KONE is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary alongside generous benefits such as 25 days of holiday, private medical insurance, and a commitment to sustainability. Our innovative and collaborative work culture fosters trust and respect among colleagues, ensuring that every team member's contributions are valued and recognised. With endless support from experienced leaders and opportunities for professional development, KONE is dedicated to helping you achieve your career aspirations while maintaining a healthy work-life balance in the vibrant city of London.
