KONE is seeking a Customer Service Team Leader for the Night shift (Out of Hours) in the United Kingdom. The role runs Monday to Friday 17:00 to 02:30, with flexibility on start/finish times.
You will oversee the night team, ensure efficient dispatch, and coordinate with engineers to meet client service needs. You will lead, develop and coach the team, manage KPI/SLA targets, and maintain quality standards while handling calls and emails across geographic areas.
#J-18808-Ljbffr
Night Dispatch & Customer Service Team Lead employer: KONE
KONE is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary alongside generous benefits such as 25 days of holiday, private medical insurance, and a commitment to sustainability. Our innovative and collaborative work culture fosters trust and respect among colleagues, ensuring that every team member's contributions are valued and recognised. With endless support from experienced leaders and opportunities for professional development, KONE is dedicated to helping you achieve your career aspirations while maintaining a healthy work-life balance in the vibrant city of London.
