KONE is seeking a qualified Nights Customer Service Team Leader to oversee the night shift, ensuring efficient dispatch planning and effective call handling. You will guide the team, monitor KPIs, and uphold service standards while coordinating with engineers and clients to ensure timely call-outs.
The role requires strong people management, excellent communication in English, and experience in a busy contact centre. Hybrid working is available, with a competitive benefits package.
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Night Dispatch & Customer Service Lead (Hybrid) employer: KONE
KONE is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary alongside generous benefits such as 25 days of holiday, private medical insurance, and a commitment to sustainability. Our innovative and collaborative work culture fosters trust and respect among colleagues, ensuring that every team member's contributions are valued and recognised. With endless support from experienced leaders and opportunities for professional development, KONE is dedicated to helping you achieve your career aspirations while maintaining a healthy work-life balance in the vibrant city of London.
