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For Companies At a Glance
- Tasks: Drive revenue growth and build strategic partnerships with key clients.
- Company: Join KONE, a leader in innovative lift and escalator solutions.
- Benefits: Enjoy competitive salary, 25 days holiday, and hybrid working options.
- Other info: Collaborative culture focused on sustainability and personal development.
- Why this job: Make an impact by managing high-value accounts and driving business success.
- Qualifications: 5+ years in Account Management or Business Development required.
The predicted salary is between 50000 - 65000 £ per year.
The Key Account Manager is responsible for driving revenue growth, retention, and strategic partnerships between KONE and our customers at a senior level. This role serves as the main point of contact, negotiating complex contracts, leading long-term account strategies, and overseeing client satisfaction to maximise profitability with lifts and escalators.
Key Responsibilities
- Identify, pursue, and close new business opportunities (cross-selling/upselling) within existing accounts.
- Create and manage sales leads and opportunities in your customer base with the account teams.
- Share customer knowledge and contacts to support other account team members to win business.
- Create value propositions with clearly described benefits of KONE solutions for customer’s needs.
- Accountable for national or frame agreements and managing the customer’s contract portfolio.
- Develop the profitability of the customers’ business with KONE according to the account plan.
- Develop market intelligence and customer insight to develop credibility and a competitive advantage.
- Canvass new business whilst ensuring you retain and grow existing accounts.
- Negotiate and renew contracts.
- Collaborate with operational service teams to help coordinate service completions on a weekly, monthly, and annual basis.
Skills and Experience Required
- Minimum 5 years’ experience in Account Management or Business Development is essential.
- Ability to develop high-level relationships between the customers' companies at a senior level and deal with escalations.
- A Sales background is desirable.
- Demonstrated success in managing high-value portfolios and achieving revenue targets.
- Strong analytical skills to analyse complex business problems and develop effective, long-term solutions.
- Mastering customer contacts, presentations, and negotiations, closing deals, tendering process, aftersales activities, and good knowledge of contractual and financial terms.
- Experience in maintaining and developing existing customer accounts.
- Ability to communicate features, advantages, benefits, and value to different customers’ needs and tailor KONE solutions accordingly.
- Ability to build rapport and collaborate with others within KONE and externally and drive performance/delivery.
- Aptitude in networking and building relationships at all levels.
- Adaptability and strong problem-solving skills.
- Effective communication skills together with good written and spoken English.
- Preference for Salesforce, SAP knowledge is desirable.
- Good IT skills.
What KONE can offer
We offer a competitive salary, 25 days holiday and additional Bank Holidays, 1 paid Volunteering Day, Company Pension Scheme, Bonus, Private Medical Insurance, PDI, Dental Health Insurance, GymFlex Membership, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lifts industry, KONE Discounts, 24/7 GP Support & Wellbeing Access, Hybrid Working.
Additional Information
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognised. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Key Account Manager employer: KONE
Contact Detail:
KONE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. The more people you know, the better your chances of landing that Key Account Manager role.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in account management and how you've driven revenue growth. Tailor your stories to show how you can bring value to KONE.
✨Tip Number 3
Research KONE inside out! Understand their products and services, and think about how you can help them grow their customer base. This will impress during interviews and show you're genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the KONE team.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in account management and business development, and don’t forget to showcase any relevant achievements that demonstrate your ability to drive revenue growth.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for KONE. Mention specific examples of how you've successfully managed high-value portfolios and built strong relationships with clients.
Showcase Your Analytical Skills: We love candidates who can think critically! In your application, provide examples of how you've tackled complex business problems and developed effective solutions. This will show us you have the analytical skills we’re looking for.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details about the role and our company culture there.
How to prepare for a job interview at KONE
✨Know Your Numbers
As a Key Account Manager, you'll need to demonstrate your ability to drive revenue growth. Brush up on your past sales figures and be ready to discuss how you've achieved targets in previous roles. This will show your potential employer that you can deliver results.
✨Master the Art of Negotiation
Negotiating complex contracts is a big part of this role. Prepare by reviewing common negotiation tactics and think of examples from your experience where you've successfully closed deals. Being able to articulate your approach will impress the interviewers.
✨Showcase Your Relationship-Building Skills
Building rapport with clients is crucial. Think of specific instances where you've developed strong relationships with senior stakeholders. Be ready to share how these relationships led to successful outcomes, as this will highlight your interpersonal skills.
✨Understand KONE's Solutions
Familiarise yourself with KONE's products and services, especially how they meet customer needs. Prepare to discuss how you would create value propositions tailored to different clients. This shows that you're not just interested in the role, but also in the company and its offerings.