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For Companies At a Glance
- Tasks: Drive revenue growth and build strategic partnerships with key clients.
- Company: Join KONE, a leader in innovative lift and escalator solutions.
- Benefits: Enjoy competitive salary, 25 days holiday, and hybrid working options.
- Other info: Collaborative culture focused on sustainability and personal development.
- Why this job: Make a real impact by managing high-value accounts and driving business success.
- Qualifications: 5+ years in Account Management or Business Development required.
The predicted salary is between 50000 - 65000 £ per year.
The Key Account Manager is responsible for driving revenue growth, retention, and strategic partnerships between KONE and our customers at a senior level and serve as the main point of contact, negotiating complex contracts, leading long-term account strategies, and overseeing client satisfaction to maximise profitability with lifts and escalators.
Key Responsibilities
- Identify, pursue, and close new business opportunities (cross-selling/upselling) within existing accounts.
- Creating and managing sales leads and opportunities in your customer base with the account teams.
- Sharing customer knowledge and contacts to support other account team members to win business.
- Creating value propositions with clearly described benefits of KONE solutions for customer’s needs.
- Accountable for national or frame agreements and managing the customer’s contract portfolio.
- Developing the profitability of the customers’ business with KONE according to the account plan.
- Developing market intelligence and customer insight to develop credibility and a competitive advantage.
- Canvassing new business whilst ensuring you retain and grow existing accounts.
- Negotiating and renewing contracts.
- Collaborating with operational service teams to help coordinate service completions on a weekly, monthly, and annual basis.
Skills and Experience Required
- Minimum 5-years’ experience in Account Management or Business Development is essential.
- Ability to develop high level relationship between the customers companies at a senior level and deal with escalations.
- A Sales background is desirable.
- Demonstrated success in managing high-value portfolios and achieving revenue targets.
- Strong analytical skills to analyze complex business problems and develop effective, long-term solutions.
- Mastering customer contacts, presentations, and negotiations, closing deals, tendering process, aftersales activities, and good knowledge of contractual and financial terms.
- Experience in maintaining and developing existing customer accounts.
- Ability to communicate features advantages, benefits, and value to different customers’ needs and tailor KONE solutions accordingly.
- Ability to build rapport and collaborate with others within KONE and externally and drive performance/delivery.
- Aptitude in networking and building relationships at all levels.
- Adaptability and strong problem-solving skills.
- Effective communication skills together with good written and spoken English.
- Preference for Salesforce, SAP knowledge is desirable.
- Good IT skills.
What KONE can offer
We offer a competitive salary, 25 days holiday and additional Bank Holidays, 1 paid Volunteering Day, Company Pension Scheme, Bonus, Private Medical Insurance, PDI, Dental Health Insurance, GymFlex Membership, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lifts industry, KONE Discounts, 24/7 GP Support & Wellbeing Access, Hybrid Working.
Additional Information
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Key Account Manager employer: KONE
Contact Detail:
KONE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. The more people you know, the better your chances of landing that Key Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching KONE inside out. Understand their products, values, and recent news. This will help you tailor your answers and show you're genuinely interested in the company.
✨Tip Number 3
Practice your negotiation skills! As a Key Account Manager, you'll need to negotiate contracts and close deals. Role-play with a friend or mentor to build your confidence before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Key Account Manager role. Highlight your experience in account management and business development, and show how your skills align with KONE's needs. We want to see how you can drive revenue growth and build strategic partnerships!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you've closed deals, managed high-value portfolios, or developed long-term strategies. This will help us see the impact you've made in previous roles.
Keep It Professional Yet Personal: While we love a professional tone, don’t be afraid to let your personality shine through. Share your passion for building relationships and solving problems. We’re looking for someone who can connect with clients at a senior level, so a bit of your character can go a long way!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about KONE and our culture there!
How to prepare for a job interview at KONE
✨Know Your Numbers
As a Key Account Manager, you'll need to demonstrate your ability to drive revenue growth. Brush up on your past sales figures and be ready to discuss how you've successfully managed high-value portfolios. Bring specific examples of how you’ve closed deals or increased profitability in previous roles.
✨Master the Art of Negotiation
Negotiating complex contracts is a big part of this role. Prepare by reviewing common negotiation tactics and think about how you can apply them in your discussions. Practise articulating the benefits of KONE's solutions and how they meet customer needs, so you can confidently present value propositions during the interview.
✨Build Rapport with Real Examples
Relationship-building is key in this position. Think of instances where you've developed strong relationships with clients at a senior level. Be ready to share stories that highlight your ability to connect, collaborate, and resolve escalations effectively, showcasing your interpersonal skills.
✨Showcase Your Analytical Skills
The job requires strong analytical skills to tackle complex business problems. Prepare to discuss how you've used data to inform your strategies in the past. Bring examples of how you've developed market intelligence or customer insights that led to successful outcomes, demonstrating your problem-solving abilities.