At a Glance
- Tasks: Lead a dynamic team to enhance customer service and operational excellence.
- Company: Join KONE, a leader in the lift and escalator industry with a collaborative culture.
- Benefits: Enjoy competitive salary, 25 days holiday, hybrid working, and extensive development opportunities.
- Other info: Be part of a supportive environment that values innovation and sustainability.
- Why this job: Make a real impact by driving team performance and improving customer experiences.
- Qualifications: Proven leadership skills and experience in service management required.
The predicted salary is between 50000 - 60000 £ per year.
Service Delivery Manager evaluates, develops, and leads one of the Service Delivery teams to ensure that the organization’s strategy is implemented and executed effectively, consistently, and according to the established guidelines and budgets. Service Delivery Manager develops customer centricity and ensures operational excellence in their team.
Responsibilities & Key Activities
- People management e.g., setting targets, conducting development plan discussions for team members
- Facilitates information sharing and creates a collaborative working environment
- Drives competence development in the team
- Drives behaviour to represent KONE as one team towards the customer
- Monitors and leads the performance and KPI adherence of the team
- Uses data to bring forward ideas to improve customer experience and operational efficiency
- Keeps an eye on short and long-term development
- Analyses, organises and optimises Teams operations
- Ensures team’s compliance with company policies
- Manages the team’s operation within budget
- Ensures processes are followed according to defined global processes
- Understands and keeps updated on teams’ systems
- When relevant to the team, ensures emergency/contingency/crisis recovery plans are in place and conducts periodic drills
- Implements and ensures proper working of new tools/processes/systems
- Meets KPI targets
- Ensures hiring of competent resources
- Ensures new colleagues are properly onboarded and trained before performing their activities
- Ensures continuous improvement of skill levels through training, coaching, or similar
- Creates a friendly and desirable working environment to minimise turnover rate
- Ensures complaints are promptly replied to and followed up
Entry Requirements
- Proven leadership and managerial experience, including coaching, motivation, and team development
- Experienced Service Management professional
- Customer-focused, service-oriented mind-set
- Experience in process development and implementation of new practices
- Good technical experience
- IT literacy. Fluent in MS Office, Excel, and Word skills. SAP & Salesforce knowledge preferable.
- Good communication skills in both written & spoken English.
What KONE can offer:
- Competitive Salary
- 25 days holiday and 8 additional Bank Holidays
- 1 Volunteering Day
- Pension Scheme
- Development opportunities and development reviews to help you achieve your professional goals
- Endless support from experienced leaders within the lift & escalators industry
- Bonus
- Car
- Dental Insurance
- Private Medical Insurance
- Kone Discounts
- Prolonged Disability Insurance (PDI)
- Long Service Awards
- Hybrid Working
- 24/7 GP Support & Wellbeing Access
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognised. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on KONE Careers.
Service Delivery Manager in Keighley employer: KONE
KONE is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary, extensive benefits including 25 days of holiday, and a supportive hybrid working environment. Our innovative and collaborative culture fosters teamwork and encourages personal development, ensuring that every team member feels valued and empowered to contribute to our mission of operational excellence and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Keighley
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like KONE.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like KONE.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Service Delivery Manager in Keighley
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to KONE.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of KONE. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at KONE
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with KONE, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at KONE, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for KONE could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at KONE as they’re likely seeking a candidate who can enhance their workplace culture.
