At a Glance
- Tasks: Provide essential admin support to sales and supervisors, enhancing customer interactions.
- Company: Join KONE, a leader in the lift and escalator industry with a collaborative culture.
- Benefits: Enjoy competitive salary, 20 days holiday, health benefits, and development opportunities.
- Other info: Dynamic work environment with endless support and career growth opportunities.
- Why this job: Make a real impact by supporting teams and improving customer service experiences.
- Qualifications: Customer service experience and good communication skills are essential.
The predicted salary is between 36000 - 44000 £ per year.
The Operational Support is the voice of KONE, focusing on specific admin domains.
You will be responsible in providing administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field.
The administrative support covers activities related to Maintenance Operations, Sales Support, Third Party Inspection and Reporting.
The Operational Support is also supporting customers directly for more complex customer queries forwarded by the Customer Service Agents or other departments.
And you will be mainly interacting with Managers, supervisors, Field Technicians, KONE Customer Service Organization and KONE Shared Services.
The Operational Support ensures responsiveness towards customer by keeping up with quality and SLA levels.
General administrative support for the Heathrow Service Contract and Maintenance Supervisors:
- Running daily reports
- Data entry - creating and updating records and databases
- Receiving maintenance visit sheets and closing service orders
- Managing invoices
- Ordering clothing items/tools for engineers
- Ordering stationary/office supplies
- Ordering parts to cost centre as per management request (non-stock or quote items)
- Locating stock placement in stores
- Managing call outs
- Creation of Service Orders
- Receiving and storing timesheets, vehicle checklists and overtime authorisation documents (electronically stored & physical copies) & scanning these to payroll weekly
- Chasing up missing engineer timesheets with shift managers
- Creation of a monthly engineer timesheet log spreadsheet including engineer sicknesses, holidays, overtime etc. which is sent to payroll
- Manage any Payroll queries/amendments
- Manage and resolve and customer queries
- Ad hoc administrative tasks
Key requirements and skills
- Good customer service experience
- Capability to have basic technical understanding is an asset
- Experience in inter-office and customer communications
- User knowledge of Salesforce, SAP, Maximo is desirable
- Previous working experience in relevant field is beneficiary
- Contractual and financial understanding
- Experience in reporting, data management and general admin
- Good communication & interpersonal skills
- Good written & spoken English
- Good skills with MS Office tools and applications
- Highly organized, detail-oriented & ability to multi-task at ease
- We offer a competitive salary
- 20 days holiday
- 8 additional Bank Holidays
- 1 volunteering day
- Pension Scheme
- Development opportunities
- Development reviews to help you achieve your professional goals
- Endless support from experienced leaders within the lift and escalator industry
- Bonus
- Kone Discounts
- Dental Plan
- Medical Insurance
- Gymflexi Membership
- 24/7 GP Support
- Wellbeing Access
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.
Sustainability is an integral part of our culture and the daily practice.
We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.
In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
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Operational Support in Hatton employer: KONE
KONE is an exceptional employer, offering a dynamic and collaborative work environment where every employee's contribution is valued. With a strong focus on career progression, comprehensive training opportunities, and a commitment to sustainability, KONE empowers its Escalator Engineers in Scotland to thrive both professionally and personally. Enjoy competitive salaries, generous holiday allowances, and a culture that prioritises trust, respect, and recognition of good performance.
