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For Companies At a Glance
- Tasks: Lead technical and sales support for complex lift modernization projects.
- Company: KONE enhances buildings with modern solutions for people flow and energy efficiency.
- Benefits: Enjoy competitive salary, 25 days holiday, hybrid working, and wellness support.
- Why this job: Join a dynamic team shaping the future of building technology and customer solutions.
- Qualifications: Experience in the elevator industry and strong solution-selling skills required.
- Other info: European travel once a month is needed.
The predicted salary is between 43200 - 72000 £ per year.
At KONE, we believe buildings should evolve with the needs of people and technology. Our modernization solutions enhance people flow, safety, energy efficiency, and the visual appeal of buildings — keeping them valuable and future-ready.
About the Role
As a Customer Solutions Manager, you will lead technical and sales support for some of the most complex lift modernization projects in the region. You will shape customer solutions, coordinate technical planning, and ensure a seamless handover to the project delivery teams. Your role requires both leadership and hands-on expertise, balancing direct involvement with empowering local teams to deliver project success.
Key Responsibilities
- Demand Creation
- Support sales teams by evaluating RFQ, RFPs, generating leads, and engaging with key customers and consultants.
- Identify modernization opportunities through customer needs analysis and market engagement.
- Lead consultative selling to define optimal, life-cycle-driven modernization solutions.
- Opportunity Evaluation
- Assess and track opportunities in CRM and support GO/NO-GO decisions.
- Coordinate technical reviews, including specifications, traffic analysis, BIM requirements, and risk assessment.
- Tender Creation
- Design people flow solutions and support sales with cost estimates and proposal packages.
- Coordinate internal teams for technical solution development and manage the internal approval process.
- Post-Tender & Execution
- Support customer follow-ups, presentations, and participate actively in project start-up meetings.
General Responsibilities
- Share product and service updates internally.
- Provide feedback to offering management on customization and standardization needs.
- Support the development of local and global Customer Solutions Engineering (CSE) networks.
Skills and Competencies
- Strong experience in the elevator industry, with understanding of modernization and construction processes.
- Good knowledge of elevator norms, standards, and sustainability requirements.
- Expertise in site surveys and modernization installation methods.
- Strong solution-selling skills; ability to translate customer needs into technical solutions.
- Effective leadership, coaching, and communication abilities.
- Knowledge of quality management systems.
- Proficiency in Traffic Calculation tools, AutoCAD, and Salesforce.
European travel 1x a month will be required.
What KONE can offer:
We offer a competitive salary, 25 days holiday and additional Bank Holidays, 1 paid Volunteering Day, Company Pension Scheme, Bonus, Car/Car Allowance, Private Medical Insurance, PDI, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the industry, Kone Discounts, 24/7 GP Support & Wellbeing Access, Hybrid Working.
Customer Solutions Manager - Modernization (Major Projects) employer: KONE
Contact Detail:
KONE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Manager - Modernization (Major Projects)
✨Tip Number 1
Familiarise yourself with KONE's modernization solutions and their impact on building efficiency. Understanding how these solutions enhance people flow and safety will help you articulate your value during interviews.
✨Tip Number 2
Network with professionals in the elevator industry, especially those who have experience with modernization projects. Engaging with industry experts can provide insights and potentially lead to referrals for the Customer Solutions Manager role.
✨Tip Number 3
Brush up on your solution-selling skills by practising how to translate customer needs into technical solutions. Role-playing scenarios with a friend or mentor can help you gain confidence in this area.
✨Tip Number 4
Stay updated on the latest elevator norms, standards, and sustainability requirements. This knowledge will not only impress during interviews but also demonstrate your commitment to the industry and its evolving needs.
We think you need these skills to ace Customer Solutions Manager - Modernization (Major Projects)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Solutions Manager position at KONE. Tailor your application to highlight relevant experience in modernization projects and customer solutions.
Highlight Relevant Experience: In your CV and cover letter, emphasise your strong experience in the elevator industry, particularly in modernization and construction processes. Use specific examples to demonstrate your expertise in site surveys and solution-selling skills.
Showcase Technical Skills: Mention your proficiency in tools like AutoCAD, Traffic Calculation tools, and Salesforce. Providing examples of how you've used these tools in past projects can strengthen your application.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for the role and the company. Discuss how your leadership and communication abilities can contribute to KONE's modernization strategy.
How to prepare for a job interview at KONE
✨Understand the Modernization Landscape
Familiarise yourself with the latest trends and technologies in lift modernization. Be prepared to discuss how these innovations can enhance customer solutions and improve building efficiency.
✨Showcase Your Solution-Selling Skills
Prepare examples of how you've successfully translated customer needs into technical solutions in previous roles. Highlight your consultative selling approach and how it has led to successful project outcomes.
✨Demonstrate Leadership and Team Empowerment
Be ready to discuss your leadership style and how you empower local teams to achieve project success. Share specific instances where your guidance has made a difference in project delivery.
✨Familiarity with Technical Tools
Brush up on your knowledge of Traffic Calculation tools, AutoCAD, and Salesforce. Be prepared to discuss how you've used these tools in past projects to support technical planning and opportunity evaluation.
