KONE is seeking a Customer Service Team Leader (Out of Hours) in Bradford for a nights schedule (Mon-Fri, 17:00–02:30 with flexible start/finish). The role leads a contact centre night team, optimising workflows, scheduling and ensuring engineers reach callouts on time.
You will coach staff, drive KPIs and maintain high service quality. Ideal candidates will have proven people management skills, experience in a busy contact centre and familiarity with dispatch planning and SAP/CRM ecosystems.
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Night Customer Service Team Lead: Dispatch & Ops in Bradford employer: KONE
KONE is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary alongside generous benefits such as 25 days of holiday, private medical insurance, and a commitment to sustainability. Our innovative and collaborative work culture fosters trust and respect among colleagues, ensuring that every team member's contributions are valued and recognised. With endless support from experienced leaders and opportunities for professional development, KONE is dedicated to helping you achieve your career aspirations while maintaining a healthy work-life balance in the vibrant city of London.
