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- Tasks: Provide admin support and assist with customer queries in a dynamic environment.
- Company: Join KONE, a leader in innovative and collaborative workplace culture.
- Benefits: Flexible part-time hours, training provided, and opportunities for personal growth.
- Why this job: Make a real difference by enhancing customer experiences and supporting your team.
- Qualifications: Strong admin skills, attention to detail, and good communication abilities.
- Other info: Be part of a supportive team that values sustainability and employee engagement.
The predicted salary is between 10 - 13 £ per hour.
Part time - Wed-Fri - 22.5 hours
The Customer Service Specialist / Administrator is the voice of KONE, focusing on one or more specific admin domains. You will provide administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field. The administrative support covers activities related to Maintenance Operations, Sales Support, Public Tender Preparation, Third Party Inspection and Reporting.
As Customer Service Specialist / Administrator you will also be supporting customers directly for more complex customer queries forwarded by the Customer Service Agents or other departments. This role is mainly interacting with Salespersons, Supervisors, Field Technicians, KONE Customer Service Organization and KONE Shared Services. The Customer Service Specialist / Administrator ensures responsiveness towards customer by keeping up with quality and SLA levels.
Key Responsibilities & Skills- Maintenance Operations support activities:
- General admin support, e.g., dealing with emails, phone calls, customer reports, reconciliations of customer portals.
- Enters fitter scheduling plans (on duty and backup assignments) in Konect, coordinating changes/updates of maintenance plans in SAP.
- Manages work center data changes.
- Supports specific field supervisor tasks.
- Supports in repair and insurance visit planning and communication to customer.
- Takes ownership for customer queries forwarded from first level and follows up with Field Supervisor and other services to get a response.
- Creates trackers for all customers and outstanding insurance defects.
- Supports Technician and Supervisor in material related requests (PR creation, check availability and follow up on delivery).
- Update Customer Portals.
- Compiles and sends out reports to Customers.
- Support in 3rd party inspection administration.
- Analyzes inspection needs and schedules individual inspections.
- Analysis and follow-up: Receive and analyzes inspection reports. Takes ownership for customer queries forwarded from first level and follows up with field Supervisor and other services to get a response.
- Support in customer reporting.
- Verifies and inputs customer data in customer portals (mainly done in KONE SSC).
- Provides reports for Key Accounts.
- Prepares working instructions for KONE SSC to be able to input relevant information to customer portals.
- Takes ownership for customer queries forwarded from first level and follows up with Salesperson and other services to get a response.
- Good administrative skills ideally from a construction or service industry environment.
- Experience in inter-office and customer communications.
- To provide excellent Customer Service.
- Attention to detail.
- Able to prioritize workload.
- Good communication in both spoken and written English.
- User knowledge of SAP and/or SFDC is desirable.
- Good skills with MS Office tools and applications (Intermediate Excel is desirable).
Full training will be provided.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Customer Service Specialist in Bradford employer: KONE
Contact Detail:
KONE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Bradford
✨Tip Number 1
Get to know the company! Research KONE and understand their values, culture, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Specialist, you'll need to interact with various stakeholders. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former KONE employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Personal connections can make a big difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining KONE as a Customer Service Specialist.
We think you need these skills to ace Customer Service Specialist in Bradford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your admin skills and any relevant experience in customer service or the construction industry. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and colleagues, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t forget to mention any experience you have in handling customer queries.
Highlight Your Attention to Detail: Attention to detail is key in this role, so make sure to showcase examples where you've successfully managed tasks that required precision. Whether it’s data entry or report compilation, we want to know how you keep things accurate and organised.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there!
How to prepare for a job interview at KONE
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for the Customer Service Specialist role. This will help you tailor your answers to show how your experience aligns with what KONE is looking for.
✨Showcase Your Communication Skills
As a Customer Service Specialist, communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in the past. Be ready to discuss how you handle complex queries and ensure customer satisfaction, as this will demonstrate your ability to thrive in the role.
✨Demonstrate Your Administrative Prowess
Highlight your administrative skills by discussing your experience with tools like SAP or MS Office. If you have specific examples of managing schedules, handling reports, or coordinating tasks, share those. This will show that you can handle the administrative support tasks that are crucial for the position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about KONE's culture, team dynamics, or the specifics of the role. This not only shows your interest in the company but also helps you determine if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers.
