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- Tasks: Lead a team to ensure top-notch service and manage field operations in Birmingham.
- Company: KONE, a global leader in lifts and escalators, shaping city futures.
- Benefits: Competitive salary, annual bonus, 25 days holiday, hybrid working, and wellness support.
- Why this job: Join a collaborative culture and make a real impact in the lift industry.
- Qualifications: Managerial experience, excellent communication, and strong problem-solving skills.
- Other info: Focus on sustainability and employee engagement with great career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.
We are currently looking for an Area Service Manager (Lifts) to lead a team of maintenance professionals who provide on-site customer service, and to plan and manage the field service operations in the area. This particular vacancy covers Central Birmingham and some outskirts. The role is an exciting opportunity for anyone in or outside of the lift industry – this individual will need to have excellent communication skills, management experience and will be managing our commercial clients with a high level of professionalism and dedication.
Key Responsibilities- Ensuring customer satisfaction through quality of service and precise communication
- Accountable for equipment safety and performance
- Accountable for resolving customer service quality complaints
- Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
- Managing a reduction of call outs in this area
- Managerial experience in engineering/service business
- Excellent communication skills
- Financial management experience (P&L)
- Good IT skills including PowerPoint etc.
- Excellent time management and problem solving skills
- Strong Customer relationship management
KONE provides a competitive salary and benefits including annual bonus up to 20%, 25 days holiday and 8 bank holidays, 1 volunteering day, company pension scheme, employee assistance programme, life assurance, private medical insurance, gymflex membership, dental insurance, KONE discounts, prolonged disability insurance (PDI), long service awards, hybrid working, 24/7 GP support & wellbeing access.
This role is not eligible for visa sponsorship.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognised. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Area Service Manager in Birmingham employer: KONE
Contact Detail:
KONE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Service Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the lift and escalator industry, especially those who work at KONE. A friendly chat can open doors and give you insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by practising common questions related to management and customer service. Think about your past experiences and how they align with KONE's values. We want to see how you handle challenges and ensure customer satisfaction!
✨Tip Number 3
Showcase your communication skills during the interview. Be clear and concise when discussing your experience, and don’t forget to ask insightful questions about the role and the team. This shows you're genuinely interested and engaged!
✨Tip Number 4
Don’t just apply anywhere; head over to our website and check out the specific roles we have available. Tailor your approach to KONE and highlight how your skills can contribute to their mission of shaping the future of cities!
We think you need these skills to ace Area Service Manager in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role requires excellent communication, make sure your application reflects this. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in managing client relationships.
Highlight Your Management Experience: We want to see your managerial chops! Be sure to detail your experience in leading teams or projects, especially in engineering or service businesses. This will help us understand how you can lead our maintenance professionals effectively.
Demonstrate Problem-Solving Skills: The job involves resolving customer service quality complaints and safety issues. Share examples in your application where you've successfully tackled challenges or improved processes. This will show us you're up for the task!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at KONE
✨Know Your Stuff
Make sure you understand KONE's products and services, especially in lifts and escalators. Familiarise yourself with their maintenance and modernisation solutions, as well as the importance of customer satisfaction in this industry.
✨Showcase Your Management Skills
Prepare examples from your past experiences that highlight your managerial skills. Discuss how you've successfully led teams, resolved conflicts, and improved service quality. This will demonstrate your capability to manage a team of maintenance professionals effectively.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Be ready to discuss how you handle customer complaints and ensure satisfaction, as well as how you maintain professional relationships with clients.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges in your previous roles. Be prepared to discuss how you approach problem-solving, particularly in high-pressure situations, and how you can apply these skills to reduce callouts and improve service efficiency.