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- Tasks: Lead a team providing top-notch service for lifts and escalators.
- Company: KONE is a global leader in the lift and escalator industry, shaping urban futures.
- Benefits: Enjoy competitive salary, bonuses, hybrid working, and extensive health perks.
- Why this job: Join a collaborative culture focused on innovation, sustainability, and personal growth.
- Qualifications: Managerial experience in engineering/service, excellent communication, and financial management skills required.
- Other info: Strong progression programmes and a commitment to employee engagement await you.
The predicted salary is between 36000 - 60000 £ per year.
At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle. We are currently looking for an Area Service Manager (lifts and escalators) to lead a team of maintenance professionals, who provide on-site customer service, and to plan and manage the field service operations in the area. This particular vacancy covers East Midlands.
The Area Service Manager position is an exciting opportunity for anyone in or outside of the Lift & Escalator industry - this individual will need to have excellent communication skills, management experience and will be managing our commercial clients with a high level of professionalism and dedication.
Key Responsibilities as an Area Service Manager:- Ensuring customer satisfaction through quality of service and precise communication
- Accountable for equipment safety and performance
- Accountable for resolving customer service quality complaints
- Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
- Managing a reduction of call outs in this area
- Managerial experience in engineering/service business
- Excellent communication skills
- Financial management experience (P&L)
- Good IT skills including PowerPoint etc.
- Excellent time management and problem solving skills
- Strong Customer relationship management
We offer a range of fantastic benefits to our employees including: competitive Salary, annual bonus up to 15%, Company car and a fuel card, 25 Days Holiday, 1 Volunteering Day, Company Pension Scheme, Employee Assistance Programme, Prolonged disability insurance (PDI), Life Assurance, Private Medical Insurance, Cycle to Work Scheme, KONE Discounts and cashback platform, Service Awards for every 10 years of seniority, Give As You Earn program, which allows to make tax-efficient charity donations, Digital GP, which gives you around-the-clock access to GP video consultations, Health Care (a voluntary benefit that helps cover everyday health care expenses) and Hybrid Working.
In addition, we offer strong and clear progression programmes so that you can reach your full potential. To support your learning, you will have access to our learning tool that allows you to apply for various courses that can increase your knowledge and progression potential.
The role is not eligible for visa sponsorship. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
Area Service Manager employer: KONE
Contact Detail:
KONE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Service Manager
✨Tip Number 1
Familiarise yourself with KONE's products and services, especially in the lifts and escalators sector. Understanding their offerings will help you speak confidently about how you can contribute to their mission during interviews.
✨Tip Number 2
Network with current or former employees of KONE, particularly those in managerial roles. They can provide valuable insights into the company culture and expectations for the Area Service Manager position.
✨Tip Number 3
Prepare examples from your past experience that demonstrate your management skills and ability to handle customer relationships effectively. Be ready to discuss specific situations where you improved service quality or resolved complaints.
✨Tip Number 4
Research the East Midlands area and its market for lifts and escalators. Being knowledgeable about local competitors and customer needs will show your commitment and readiness to take on the role.
We think you need these skills to ace Area Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant managerial experience in the engineering or service business. Emphasise your communication skills and any financial management experience, particularly in P&L.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Area Service Manager role at KONE. Mention specific examples of how you've ensured customer satisfaction and resolved service quality complaints in previous positions.
Showcase Problem-Solving Skills: Provide concrete examples in your application that demonstrate your time management and problem-solving skills. Discuss situations where you successfully managed customer relationships and reduced call-outs.
Research KONE's Values: Familiarise yourself with KONE's commitment to sustainability and employee engagement. Reflect these values in your application to show that you align with their culture and can contribute positively to their team.
How to prepare for a job interview at KONE
✨Showcase Your Management Experience
As an Area Service Manager, you'll be leading a team. Be prepared to discuss your previous managerial roles, focusing on how you motivated your team and handled challenges. Use specific examples to illustrate your leadership style.
✨Demonstrate Excellent Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Consider preparing examples of how you've successfully resolved customer complaints or improved client relationships through effective communication.
✨Highlight Financial Management Acumen
Since the role involves financial management, brush up on your P&L knowledge. Be ready to discuss how you've managed budgets in the past and any strategies you've implemented to improve financial performance.
✨Prepare for Problem-Solving Scenarios
The job requires strong problem-solving skills. Think of scenarios where you've had to resolve issues quickly, especially in high-pressure situations. Be ready to explain your thought process and the outcomes of your decisions.
