b Overview /b p In this role you will lead the field service operation across Birmingham and the Midlands, ensuring safe, efficient delivery of maintenance and callouts. You will manage a team of field technicians, collaborating with planners, engineers and internal stakeholders to keep services running smoothly. You’ll balance people, customers, performance and commercial priorities on a day-to-day basis. This position offers the chance to shape a high-volume service operation within a collaborative, innovative culture with a sustainability focus. /p b Pay / Benefits /b ul li Competitive salary /li li Annual bonus /li li Company car /li li Flexible hybrid working /li li 25 days holiday + 8 bank holidays + 1 volunteering day /li li Private medical cover /li /ul b Responsibilities /b ul li Lead, coach and develop a team of field-based technicians /li li Plan and oversee maintenance, repairs, defects and callouts /li li Ensure planned maintenance is completed safely and on time /li li Run regular planning and performance calls /li li Manage customer queries and complaints through to resolution /li li Monitor productivity, operational performance and costs /li li Support team development, capability and career progression /li /ul b Key requirements /b ul li Leadership experience within a field service or operational environment /li li Strong planning and organisational skills /li li Excellent communication and people skills /li li Confidence influencing stakeholders at all levels /li li Proactive, solutions-focused approach /li li Good commercial awareness and understanding of cost control /li li Genuine passion for developing people and building strong teams /li /ul ul li Leadership /li li Communication /li li Stakeholder management /li li Problem-solving /li li Adaptability /li li Customer focus /li /ul
Area Service Manager employer: KONE
KONE is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary alongside generous benefits such as 25 days of holiday, private medical insurance, and a commitment to sustainability. Our innovative and collaborative work culture fosters trust and respect among colleagues, ensuring that every team member's contributions are valued and recognised. With endless support from experienced leaders and opportunities for professional development, KONE is dedicated to helping you achieve your career aspirations while maintaining a healthy work-life balance in the vibrant city of London.
