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- Tasks: Provide technical support and solve complex issues for lifts and escalators.
- Company: Join KONE, a global leader in the lift and escalator industry.
- Benefits: Excellent salary, pension scheme, company van, and training opportunities.
- Why this job: Make a real impact on urban mobility while developing your technical skills.
- Qualifications: Full electrical qualification and experience with KONE or similar equipment.
- Other info: Strong career progression and a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle. We are currently looking for a Technical Helpdesk Engineer to join our Service team in Ireland. This role is going to cover Dublin and surroundings.
Primary accountability for this role is to provide quality competence support by solving complex technical issues identified on equipment and spreading technical knowledge through the organisation. The Technical Helpdesk Engineer is typically involved in call out resolution and in complex technical issues resolution, when a Service engineer does not succeed in solving technical problems.
Key accountabilities at the role:
- Provide remote and on site technical support for Service engineers
- Help in spare part identification
- Support in proximity stock definition for new lifts in service
- Provide 24/7 Connected Services analytics and support by evaluating non-standard and non-urgent service needs
- Create and process cases in Technical helpdesk tool, prepare quality reports after remote support and/or site visits
- Propose sales solutions to improve equipment reliability, comfort and safety, help sales in assessing the maintainability of equipment before tendering for maintenance contract
- Train local technicians during site visits and/or deliver scheduled training sessions
To qualify for this vacancy we would expect you to have:
- Full electrical qualification
- Experience of work with KONE and non-KONE equipment
- Good technical understanding of products and service solutions
- Connect Union card
- Excellent health and safety knowledge
- Good team player
- Strong customer skills
- Good written and spoken English
We offer a range of fantastic benefits to our Engineers including:
- Excellent salary depending on skills, experience and qualification
- Company Pension Scheme
- Use of a KONE van
- Strong and clear progression programmes, so that you can reach your full potential
- Trainings - KONE have a learning tool that allows you to apply for various courses that can increase your knowledge and progression potential
This role is not eligible for visa sponsorship.
Locations
Technical Helpdesk Engineer (Lifts) in Alness, Scotland employer: KONE PLC
Contact Detail:
KONE PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Helpdesk Engineer (Lifts) in Alness, Scotland
✨Tip Number 1
Network like a pro! Reach out to current or former KONE employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Technical Helpdesk Engineer role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the technical interview by brushing up on your knowledge of KONE and non-KONE equipment. We recommend creating a cheat sheet of common issues and solutions related to lifts and escalators. This will help you demonstrate your expertise and problem-solving skills during the interview.
✨Tip Number 3
Show off your customer service skills! Think of examples where you've gone above and beyond to help someone solve a problem. We want to see how you handle tough situations, especially when it comes to technical support.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the KONE team. Good luck!
We think you need these skills to ace Technical Helpdesk Engineer (Lifts) in Alness, Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Technical Helpdesk Engineer role. Highlight any relevant qualifications, especially your electrical qualifications and experience with KONE or similar equipment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the lift and escalator industry and how your background makes you a great fit for our team at KONE. Don’t forget to mention your customer skills!
Show Off Your Technical Skills: Since this role involves solving complex technical issues, be sure to showcase your technical understanding in your application. Mention specific examples of how you've tackled similar challenges in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at KONE PLC
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to lifts and escalators. Be prepared to discuss specific KONE and non-KONE equipment you've worked with, as well as any complex issues you've resolved in the past.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share examples of how you've tackled challenging technical problems. Highlight your thought process and the steps you took to arrive at a solution, especially in situations where a service engineer struggled.
✨Emphasise Teamwork and Communication
As a Technical Helpdesk Engineer, you'll need to work closely with service engineers and local technicians. Share experiences that demonstrate your ability to collaborate effectively and communicate technical information clearly.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the role and the company. Ask about the training opportunities available or how the team collaborates on complex issues, which will also give you insight into their culture.
