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- Tasks: Lead a night team to ensure efficient callout operations and scheduling.
- Company: Join a dynamic company focused on operational excellence and customer satisfaction.
- Benefits: Enjoy a structured schedule with potential for growth and development.
- Why this job: Perfect for those who thrive in fast-paced environments and love problem-solving.
- Qualifications: Experience in Dispatch Planning and strong leadership skills are essential.
- Other info: Work Monday to Friday nights with one weekend shift every four weeks.
The predicted salary is between 36000 - 60000 £ per year.
Callout Supervisor – Nights Monday – Friday 22:00 – 06:30am and to work one weekend in four. This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic areas, liaising with clients and to ensure that engineers arrive to their call outs on time and at the right destination to service our clients needs. Purpose: The Callout Supervisor for Nights, evaluates, develops and leads the contact centre through the night team ensuring quality standards and Kone dispatch strategy is implemented and executed effectively, consistently, and according to the established guidelines and budgets The Supervisorexecutes customer centricity in theirrespective team, develops theirteam and ensures operational excellence, whilst being able to step in and pick up both call and email workload should the need arise. Key responsibilities: Coordinates and directs the nightly operations of the team. Supports and enforces call centre expectations departmental and corporates policies and procedures. M…
Callout Supervisor employer: KONE PLC Careers
Contact Detail:
KONE PLC Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Callout Supervisor
✨Tip Number 1
Familiarize yourself with dispatch planning tools and software commonly used in the industry. Being able to demonstrate your proficiency in these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight any experience you have in managing teams or leading projects, especially in a call center environment. Be prepared to discuss specific examples of how you've improved workflow or efficiency in previous roles.
✨Tip Number 3
Understand the importance of customer centricity in a supervisory role. Think of ways you can enhance customer satisfaction and be ready to share your ideas on how to implement these strategies effectively.
✨Tip Number 4
Since this position requires working nights and weekends, be ready to discuss your availability and how you manage work-life balance. Showing that you are committed and adaptable will make a positive impression.
We think you need these skills to ace Callout Supervisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Callout Supervisor position. Understand the key responsibilities and required skills, such as dispatch planning experience and customer centricity.
Tailor Your CV: Customize your CV to highlight relevant experience in dispatch planning and team leadership. Use specific examples that demonstrate your ability to maintain efficient workflows and prioritize tasks effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and how your background aligns with the company's needs. Emphasize your experience in managing teams and ensuring operational excellence.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at KONE PLC Careers
✨Show Your Dispatch Planning Experience
Make sure to highlight any previous experience you have in dispatch planning. Discuss specific examples where you successfully maintained an efficient workflow and prioritized jobs effectively.
✨Demonstrate Leadership Skills
As a Callout Supervisor, you'll be leading a team. Be prepared to share instances where you've developed or led a team, focusing on how you ensured quality standards and operational excellence.
✨Understand Customer Centricity
Familiarize yourself with the concept of customer centricity. Be ready to discuss how you would implement this within your team and ensure that client needs are met promptly and efficiently.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time situations. Think of scenarios where you had to step in during high-pressure situations and how you managed both calls and emails effectively.
