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- Tasks: Manage debt collection, resolve disputes, and ensure timely payments.
- Company: Join KONE, a company focused on innovation and collaboration.
- Benefits: Enjoy a supportive work culture with opportunities for personal and professional growth.
- Other info: Dynamic environment with a focus on sustainability and ethical practices.
- Why this job: Make a real impact by building relationships and solving customer challenges.
- Qualifications: Two years of credit control experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The Regional Credit Controller reports into the Service Regional Collections Team Leader and is responsible for conducting collection activities, managing the debtors, ensuring timely payments are made, reconciling accounts, and resolving account queries, invoice disputes, and aged debt recovery for regional customers.
Responsibilities will include (but not limited to):
- Taking responsibility for debt accounts to ensure the monies owed are collected in line with agreed payment days and any outstanding issues are resolved.
- Ensuring that debt is collected within set targets and outstanding monies are actively chased.
- Identifying, recording, and processing end to end dispute resolution.
- Conducting collection calls in a structured way and updating and maintaining notes in multiple systems.
- Managing customers with complex billing requirements across multiple sites.
- Recording invoice disputes in credit management system.
- Resolving invoice disputes, to conduct investigation through to root cause resolution and systems or process fix.
- Processing credit and credit re-bill requests in the system as required.
- Responsible for account reconciliations end to end AR.
- Attending regular regional debt calls and ledger reviews.
- Building and maintaining excellent working relationships with customers and internal key stakeholders.
Skills & Experiences:
- Minimum two years’ experience of Credit Control and Debt Collection or Customer Service dispute resolution.
- Comfortable working in a high volume and fast-paced environment.
- Service background is preferred.
- Good communications in both written & spoken English.
- CRM, Salesforce is beneficial.
- User knowledge of SAP is desirable.
- Sound IT skills - Intermediate Excel (Pivot Tables, VLOOKUP).
- Competent negotiator and influencer.
- Detail focused.
- Collaborative team player and able to work independently.
W firmie KONE koncentrujemy się na budowaniu innowacyjnej kultury współpracy, w której cenimy wkład każdej osoby. Zaangażowanie pracowników jest dla nas kluczowym obszarem zainteresowania. Zachęcamy do uczestnictwa i dzielenia się informacjami oraz pomysłami. Zrównoważony rozwój stanowi integralną część naszej kultury i codzienności. Stosujemy etyczne praktyki biznesowe oraz dążymy do rozwoju kultury współpracy, w której współpracownicy ufają sobie wzajemnie i darzą się szacunkiem, a dobre wyniki znajdują uznanie wśród współpracowników. Jako doskonałe miejsce pracy z dumą oferujemy szeroki zakres możliwości, które ułatwią osiągnięcie celów zawodowych i osobistych oraz umożliwią zdrowe, zrównoważone życie.
Regional Credit Controller in Woking employer: Kone México
Contact Detail:
Kone México Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Credit Controller in Woking
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Regional Credit Controller role.
✨Tip Number 2
Prepare for those interviews! Research common questions for credit control roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your experience effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s also a great opportunity to reiterate why you’re the perfect fit for the job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Regional Credit Controller in Woking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Credit Controller role. Highlight your experience in credit control and debt collection, and don’t forget to mention any relevant skills like CRM or SAP knowledge.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that relate to the responsibilities listed in the job description.
Show Off Your Communication Skills: Since good communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, and double-check for any typos or errors before hitting send.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Kone México
✨Know Your Numbers
As a Regional Credit Controller, you'll be dealing with figures all day long. Brush up on your financial knowledge and be ready to discuss your experience with debt collection and account reconciliations. Be prepared to share specific examples of how you've successfully managed debtors in the past.
✨Master the Art of Communication
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. Think about how you can demonstrate your ability to resolve disputes and build relationships with customers during the interview. Maybe even prepare a couple of scenarios where you turned a challenging situation into a positive outcome.
✨Showcase Your Tech Savvy
Familiarity with CRM systems like Salesforce and SAP is a plus. If you have experience using these tools, make sure to highlight it. If not, do a bit of research beforehand to understand how they work and be ready to discuss how you can quickly adapt to new software.
✨Be Detail-Oriented
This role requires a keen eye for detail, especially when it comes to resolving invoice disputes. During the interview, emphasise your attention to detail by discussing how you've successfully managed complex billing requirements or resolved discrepancies in the past. This will show that you can handle the intricacies of the job.