CSE Solution Engineer in Woking

Purpose

The CSE Solution Engineer provides technical support to the sales team to develop, sell and successfully implement KONE products and service solutions that meet customer needs.

You are responsible for taking ownership of the order handling process in terms of defining specifications, details, dimensions, CAD and layout drawings, and estimation of installation and delivery times and costs.

You also manage any customer technical questions and support the Sales and Operations teams with technical issues.

Main Duties and Responsibilities

• Customer Relationship Management
• Supports the Salesperson by analysing customers’ technical needs and developing proposals outlining how KONE’s products and services can provide solutions.
• Serves as the customer contact for technical questions.
• May participate in planning/specification meetings with contractors, architects and owners.
• Attends meetings and coordinates with the project design team (developers, architects, main contractors and structural and consulting engineers).
• Technical Sales Support
• Provides technical and costing support for the sales process.
• Coordinates specifications and delivery times with the Supply Line, Sourcing, or local subcontractors.
• Ensures that the proposed solution fulfils codes, regulations and safety requirements.
• Controls costs and has a financial understanding of each project.
• Provides in‑house engineering and technical advice across the product and process range.
• Carrying out traffic analysis as required.
• Technical Support in the Delivery Process
• Accounts for solution engineering and technical site surveys.
• Organises the order process and documentation.
• Creates a plan for each project and ensures the project runs to schedule.
• Manages the drawing and related documents and makes the material specifications for KONE and local material.
• Checks and updates the specification based on contract and variations.
• Organises the purchasing of required materials.
• Performs site inspections as required.
• Arranges and completes the project handover process to the Operations team.
• Adheres to company ISO procedures.

Skills and Experience

• Engineering or technical background (Diploma/Degree in mechanical engineering preferable) or equivalent lift engineering experience.
• Project management experience.
• Excellent communication skills.
• Customer focused with excellent attention to detail.
• Basic Auto CAD experience (training will be provided).
• Revit & Navisworks experience desirable.
• IT literacy; fluent in Microsoft Office 365.
• Previous experience in the elevator industry and capability to survey and assess existing equipment desirable.
• Enthusiastic about engineering and willing to learn.
• What KONE can offer
• Competitive salary, 25 days holiday and 8 additional Bank Holidays, 1 volunteering day.
• Pension Scheme.
• Development opportunities and reviews to help you achieve professional goals.
• Bonus, Dental Plan, Private Medical Insurance, Gym Flexi Membership, KONE Discounts.
• Hybrid working and 24/7 GP Support & Wellbeing Access.
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